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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 365 reviews
95%
Recommend This Property

Ratings Breakdown

365reviews

  • 5 Stars
    276
  • 4 Stars
    63
  • 3 Stars
    15
  • 2 Stars
    8
  • 1 Stars
    3

It's always a pleasure

By

24 March 2017

I've been staying here since February and it's always a pleasure to stay here. Friendly people at the front desk and the cleaning ladies are very friendly

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Great service

By

22 March 2017

club

Excellent service.
Very clean
Great fitness center
Real fast was very good

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Excellent stay

By

20 March 2017

platinumelite

Stay was good ..…Stay was good ..…Stay was good ..…Stay was good ..…Stay was good ..…Stay was good ..…

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Fine Service

By

19 March 2017

club

Excellent service at the front desk. Great breakfast and good service. Good coffee!

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Great stay

By

17 March 2017

club

Very clean and well trained staff I would definitely recommend to any one traveling to miami

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Cama cómoda y servicio excelente

By

16 March 2017

club

El hotel en sí como todos Holiday Inn es cómodo, con un personal amable y habitaciones bonitas.

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Miami stopover

By

14 March 2017

Just what we needed after a long day of driving! Great sleeping and very pleasant and efficient staff.....

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Room was excellent, check in was a problem.

By

14 March 2017

Check-in was a problem, especially with the "don't care" attitude of check-in staff. I don't think they were properly trained in handling my problem. The toilet overflowed due to a problem with the flushing mechanism, and I didn't get my wake-up call. Internet access in the business center was a little slow, and it would have helped a lot to have a fax or a scanner.

The hotel itself, breakfast, breakfast staff, and the room were excellent.

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Top notch hotel

By

14 March 2017

club

Very clean. Breakfast relish! Customer service is beyond excellent!!

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Beware You Will Be Charged Despite Using Your Points !!!

By

03 March 2017

Beware - if you intend to use your points for a stay at this hotel, make sure to double-check a few days later. I used my points for a 1 night stay and they debited my IHG points and fully charged my credit card anyways. To add to the insult, I am still waiting for my credit and have never even had the 500 IHG Welcome Points applied despite asking twice!

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good experience

By

03 March 2017

club

ence was good and i would recomend itThe experi i would definitely go again there

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Survey hard to complete on ipad

By

02 March 2017

club

The hotel was clean, food choices excellent and very relaxing but it would not let me enter those responses

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