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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 408 reviews
89%
Recommend This Property

Ratings Breakdown

408reviews

  • 5 Stars
    255
  • 4 Stars
    102
  • 3 Stars
    27
  • 2 Stars
    12
  • 1 Stars
    12

Maintenance staff needed!

By

15 January 2018

I'll start out by saying that the staff was friendly and did a good job with what they had. Plus, the room I stayed in was clean. Unfortunately, that's all I can say that was good about this location. The building appeared to be old and located in a poor neighborhood. Many items were in great need of repair. Many areas inside and out of the building were poorly lit. The elevator being especially dark. I noticed there were light fixtures in these poorly lit areas, but they seem to be no longer operational. Moving on to the hot-tub and pool, both were very dirty and gross. We tried the jets on the hot-tub while we were there, but found they no longer worked. In the end, my partner and I decide against the dip in the water. Lastly, the next morning when I went down to breakfast, looking forward to some pancakes, I found a sign hanging on the machine saying INOP. My reservation was for three days here, which I ended up cancelling and relocating to a much better Express.

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