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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 992 reviews
92%
Recommend This Property

Ratings Breakdown

992reviews

  • 5 Stars
    624
  • 4 Stars
    243
  • 3 Stars
    74
  • 2 Stars
    24
  • 1 Stars
    27

Great location and breakfast!

By

14 December 2017

club

We recently stayed at this hotel for our first-time visit to NYC. It was good value for the money, but only because I was diligent in checking the rates right up until our stay. Holiday Inn central reservations were very good at changing the rates from when I had booked if they went down (which they did considerably! Make sure you check this!). This is a "middle-of-the-road" hotel in a great location and the breakfast was excellent (great choices of hot foods and cold foods). Being an IHG member for many years, I expected better service than what we received at the front desk. The front desk is very understaffed (only 1 person on from 11 am until 1 pm on the day we checked in, with 3 people in line to check-in) and more people coming in after us. I had asked for a room away from the elevator, an extra pillow (they only have foam pillows -- no feather pillows), and an extra blanket, and none of these were given to us when we were allocated our room (we stayed in the room closest to the elevator). But the breakfast staff, cleanliness of the room, location!, and the breakfast itself, made up for the negatives about the hotel. The front staff was very good about lining up cab service for our check-out at 4 am on our day of departure. I would still recommend this hotel, but don't set your expectations too high.

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