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Holiday Inn Express Newcastle - Metro Centre

Clasper Way Swalwell , Newcastle Upon Tyne, NE16 3BE

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 1173 reviews
93%
Recommend This Property

Ratings Breakdown

1173reviews

  • 5 Stars
    745
  • 4 Stars
    309
  • 3 Stars
    73
  • 2 Stars
    30
  • 1 Stars
    16

Fab Staff

By

25 April 2018

club

The staff at the hotel are brilliant, every single one we met was chatty, full of info and helpful a great welcome upon arrival. The bed we found for first few nights uncomfy, hard and quilt heavy (we took it off in the end but then felt cold in night) we slept ok by the third evening but not sure if thats cos we was just so tired with lack of sleep and activities we had been doing in the day, the room was also quite noisy from doors down the corridor and opposite being left to slam and we was at the end of the corridor so thought be quieter. I also requested a disabled room with wetroom when booking and upon arrival had been allocated a family room which was changed and apology given the staff said they had only been given info of ground room not disabled room, the wetroom was also very small and not suitable for an independant wheelchair user as not enough transfer room. Breakfast was good but very very busy and hectic no seating so had to take it back to the room and on our first morning no crossaints or sausages but the rest of the stay stocks seemed to be fine.

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