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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 868 reviews
92%
Recommend This Property

Ratings Breakdown

868reviews

  • 5 Stars
    519
  • 4 Stars
    243
  • 3 Stars
    64
  • 2 Stars
    28
  • 1 Stars
    14

Great hotel for city centre

By

20 June 2017

club

The hotel is in a convenient location just off the main road and near to the city centre (10 minutes in a taxi). It's also got a KFC, TGI's and a few other things literally right next door. It is near to the metro centre too.

Staff were friendly and helpful. Hotel was very clean with great amenities. Breakfast was excellent considering it was free, even has bacon, sausage and eggs as I thought it was only continental.

Never heard any noise at night and the beds were comfy, would absolutely stay again.

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Great base

By

20 June 2017

club

Great value hotel with everything you need. Clean room plentiful breakfast included in price !

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Friendly staff convenient location

By

19 June 2017

club

Stayed here for a week and give full marks for staff. Clean room, comfortable bed and quick links to nearby facilities. Much quieter than staying in city centre. Would recommend.

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12th june

By

18 June 2017

club

very good holiday inn,
I would recommend for buissness

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Modern hotel with great service

By

18 June 2017

Room very comfortable with new decor .Good breakfast with adequate choice.A good nights sleep considering close to busy roads and railway line.
The electric fan provided without having to ask was very welcome
Reception team very friendly and helpful
Even our dog enjoyed his stay

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Business visit to Gateshead

By

18 June 2017

club

The Hotel is in an ideal location for attending my business trip to gates head.

Staff very efficient and Curtis. Hotel very clean and presentable.

Good Breakfast on offer.

Good free wifi available which was very useful.

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Great stay

By

17 June 2017

club

This hotel is in a great location for shopping at the metro centre . Newcastle city centre is a short drive away and there are lots of places to eat and drink near by. The hotel was lovely and clean and the free breakfast was delicious . The staff were really helpful and friendly. We will stay here again.

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Great staff and clean, comfortable room

By

15 June 2017

club

Good comfortable stay with a very good level of service from friendly and helpful staff, not how I remember previous experiences of Holiday Inns, much has improved!

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Excellent service

By

14 June 2017

club

A clean and comfortable room with a decent breakfast and very easy parking. Excellent base for taking a bus into Newcastle, roughly one every ten minutes.

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bed cover

By

14 June 2017

club

The only fault I found was that the continental quilt was far to heavy for june ,
so I was too hot and if I turned the cover down there was no sheet so you were too cold.

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The staff were knowledgable about the area and very helpfulw

By

12 June 2017

We enjoyed our stay. The hotel was easy to find, always a problem in a strange place. The staff couldn't have been more helpful and were always available.

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Genuine people

By

10 June 2017

I know the staff are taught to be courteous and friendly towards customers in all or most jobs, But the staff in this hotel are genuinely friendly and courteous people it appears to be in their nature not made up of fake smiles and gestures. A good team. Well done.

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