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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 954 reviews
95%
Recommend This Property

Ratings Breakdown

954reviews

  • 5 Stars
    610
  • 4 Stars
    261
  • 3 Stars
    49
  • 2 Stars
    17
  • 1 Stars
    17

The place to stay in Newcastle

By

20 July 2017

Had a fantastic 3nights stay at this hotel the staff were so helpful and friendly in particular Derek and Louise who recommended venues for entertainment and eating .The guy running the breakfast room was so helpful getting me a tray so I could take food unto my friend who couldn't make breakfast.The room was spotless.The location perfect 5min walk from train station .car park next to hotel and city centre is an easy 10 min walk .we will definitely be making a return trip

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Excellent location...superb staff!

By

20 July 2017

club

We enjoyed our stay at the Holiday Inn Newcastle City Centre! The staff were very friendly and service was great! The hotel is centrally located such that we were able to visit a lot of the places we wanted to see on foot or take the train just 5 minutes away.

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Business trip

By

20 July 2017

platinumelite

Fantastic location and helpful staff as always.....

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Nice place to stay in Newcastle

By

20 July 2017

Stayed here for a couple of nights and the hotel is in an excellent location for the train station. The room was good and the breakfast was ample. The staff were all very friendly and I would stay again.

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JB

By

19 July 2017

On arrival at the hotel the staff were very helpful

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Very nice hotel

By

17 July 2017

club

Pleasant greating at check in, clean and nice room, enjoyable breakfast to an affordable rate. All in all, very nice hotel and highly recommendable.

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Great hotel, fabulous staff

By

17 July 2017

club

Everything you'd expect from Holiday Inn Express for the money paid. The highlight was the staff - without exception, all very friendly and helpful.

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Great value

By

16 July 2017

Hotel is central and real great value, staff are always friendly and welcoming

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Less than average.

By

16 July 2017

pros: location was ideal from train station
Hotel was clean
Manager was pleasant

Cons: hotel seemed unorganised
Staff members made several mistakes from over charging to extremely poor customer service.
Not a lot of variety for breakfast for adults or kids.

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Good value for money

By

13 July 2017

club

Very pleased with our stay at holiday Inn. Greeted and made very welcome by very helpful staff, who went out of their way to support us. Nothing was too much trouble. Comfortable room, slept very well. Excellent breakfast. Cannot fault our stay. Thank you Holiday Inn. Will be using you again.

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Great service

By

13 July 2017

club

Overall most enjoyable experience once again have stayed several times both with husband and also with teenage granddaughters would highly recommend this hotel, near station etc and most places within walking distance

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Excellent hotel in a great location

By

11 July 2017

club

The hotel staff were very friendly and helpful and provided my 2 children with games to play whilst we were sat in the bar. The room was beautiful and well maintained. The breakfast was hot and plentiful with lots of choice. It was very reasonably priced too as breakfast was included. We would definitely stay here again.

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