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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 898 reviews
95%
Recommend This Property

Ratings Breakdown

898reviews

  • 5 Stars
    569
  • 4 Stars
    251
  • 3 Stars
    45
  • 2 Stars
    17
  • 1 Stars
    16

Worth to stay

By

29 May 2017

club

The overall is good to stay. The bedroom is clean and quiet. The parking is next to the hotel, so it' s very convenient. Parking is free of charge during night. The breakfast is good enough for light meal.

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Not my best hotel stay.

By

29 May 2017

I stayed here for a total of 4 nights while wiorking in newcastle, although the rooms were standard i found when they were cleaned by the staff each day that towels that had been used had been folded back up to use again. The comfort of the beds were ok but had quite a restless sleep most nights. Worst night in particular was the wednesday evening 17th May around 12.30am the fire alarm was set off by other residents in the hotel. This caused me great concern as when hearing this i got such a fright i hurt my ankle really badly on jumping of bed at this time of the morning, feeling very disoriented. I then phoned down to reception after realising it was a false alarm to be greeted by a very rude member of staff. I understnad that they may have been getting alot of calls by other residents regarding this but he could have been more professional and reassuring to me that everything is ok, instead i could a very rude tone and the phone then put down on me. I do not find this acceptable at all.

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Buenas instalaciones y personal excelente

By

29 May 2017

Moderno hotel con un relación calidad/precio bastante buena. Diseño amplio de las habitaciones con camas confortables. Mesa de estudio amplia con asiento ergonómico ideal si se tiene que trabajar con el ordenador. Buena conexión a internet. Resaltar la amabilidad del personal de recepción y su atención a las necesidades del cliente.

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Great central hotel accommodation

By

25 May 2017

club

Great central location near to station and other amenities. Great hotel, welcoming and helpful staff and nice room.

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Great stay great hotel

By

24 May 2017

Friendly staff with a great location. Hotel was really clean and included breakfast was very fresh and ample.

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Great location

By

23 May 2017

club

Great city centre location and friendly staff. Breakfast choices where plentiful

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Great hotel experience!

By

23 May 2017

club

Good value for money, comfortable and luxurious. I would definitely stay here again.

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アメニティ

By

22 May 2017

コーヒーを頂いたのですが、翌日すぐに補充されており、カップもきちんと洗われており、良かったです。
このまま継続してサービス頂きたいと思っております。

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Good Experience

By

22 May 2017

club

The hotel was modern, clean and the staff were very friendly. The room was as expected with all of the facilities required for a comfortable stay. Good location for train station shops and O2 Academy. Very good price for my stay.

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Appalling experience

By

20 May 2017

club

Bad sleep quality. Got woken up in the middle of the night with a false alarm test. No hot meal for vegetarians.No hot water for shower and in the taps.

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Great stay

By

20 May 2017

club

Cali for money. Great location. Recommend .........................

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convenient and friendly staff

By

20 May 2017

club

I'd have no hesitation in staying at this hotel on any future occasion when I need to be based in Newcastle for business purposes

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