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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 929 reviews
95%
Recommend This Property

Ratings Breakdown

929reviews

  • 5 Stars
    589
  • 4 Stars
    258
  • 3 Stars
    49
  • 2 Stars
    17
  • 1 Stars
    16

Well placed for central train station

By

25 June 2017

We chose this hotel for one night before going on a cruise from Newcastle. It is well placed for the rail station and also for the city centre. We were disappointed with the size of double bed as the room could have taken a king size which we are used to at another budget chain hotel. Even though our room faced away from the major road outside, there was quite a bit of noise from outside with the window open at night. The breakfast was a bit disappointing in that there were not all the bits such as mushrooms and hash browns on offer - felt a bit basic. Staff were friendly and helpful.

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Stay at holiday inn express newcastle

By

24 June 2017

club

Great room service. Breakfast. Staff. Cleanliness
Overall great

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Good service and great location

By

24 June 2017

club

This hotel is in a perfect location to explore town. It's good to see a hotel including breakfast in the room price rather than ridiculous charges. Rooms look new and are very clean. Staff are very friendly. Would stay again.

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Saturday night stopover with a hidden menace

By

23 June 2017

club

I chose the city centre hotel as a stopover on my way north to Scotland because I wanted a city location and the website promised "free parking" (it doesn't now, btw).
The hotel was fine but the parking wasn't and I have received a parking ticket for not putting an extra £3 in the ticket machine on Saturday evening to cover just 15 minutes of parking (0800-0815) on the Sunday morning! The wardens were out at 8.00 am sharp on the Sunday to catch fools like me who'd been lured to Newcastle.

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Superb

By

21 June 2017

Very conveniently located to the city centre and some nice bars. Very welcoming staff and very well maintained.

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Ubicación perfecta, desayuno excelente y camas confortables

By

21 June 2017

club

Habitación funcioinal. Un poco escasa de mobiliario, pero las camas confortables han suplido esa deficiencia.
El desayuno buffet variado y excelente.
El personal muy correcto y amable.
La ubicación del hotel excelente.

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Excellent

By

21 June 2017

I honestly can't recommend this hotel more! Such a comfortable sleep. Staff are amazing and will happily help with anything. Food was great. Will be coming back again

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More than expacted

By

20 June 2017

club

Great value in terms of spacious and inclusive breakfast.

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Excellent staff

By

20 June 2017

club

Good hotel in convenient position. Helpful staff. Would stay there again.

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Good for location

By

18 June 2017

Excellent location and a very nice hotel. However I did have problem sleeping and the hotel management did genuinely care and solved the problem on spot. I hope the best for them and the cause of problem be found and dealt with. And thank you again for the satisfactory stay. All staff in this hotel are friendly. Highly recommended.

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Work stay

By

17 June 2017

club

Comfortable spacious room and friendly staff. Quiet area yet close to the main city area.

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good position great sevice

By

13 June 2017

club

very friendly and great service good clean room good brakfast would recommend

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