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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 439 reviews
84%
Recommend This Property

Ratings Breakdown

439reviews

  • 5 Stars
    254
  • 4 Stars
    93
  • 3 Stars
    35
  • 2 Stars
    27
  • 1 Stars
    30

Less than stellar

By

17 January 2017

I'm usually pretty easy going when it comes to hotel rooms and things! As long as it's clean and comfortable, I'm happy. I haven't had too many issues with Holiday Inn's which is why I keep going back to them. However, the Holiday Inn Express in Newmarket was probably one of the crappiest ones I've been to! On the main floor it looks very nice, classy even! We were there for a kids hockey tournament! I know that usually means loud and chaotic, but this team is very calm and well behaved! We even rented the conference room so we had somewhere for the kids to eat and hang out in so they weren't enticed to run the hallways.
They weren't allowing early check in's which is understandable, but then the staff at the desk were rude and impatient, especially with the line of people! They seemed clueless when asked the simplest of questions...and our conference room was still dirty at 6 pm and the lady finally changes the table cloths with a sigh around 6:30!
We got to the room which was adequate, it had 2 queen beds a tv and fridge which was great! The beds weren't overly comfortable but not horrible either!
The bathroom was where I was really disappointed! The baseboards were caked in dust and hairs, the ceiling fan was full of dust, the taps in the shower looked disgusting! I'm not sure if it was from hard water or what but they were horrible. A large crack in the sink. It just didn't make me feel comfortable about the cleanliness!
The next day when we came back to the room from a hockey game, housekeeping had been in! The pillows were still in the same positions as we had slept on them and the top sheet was just thrown over, not even tucked in! I am always making sure that our stuff is out of the way and the beds are semi made to make it easier for the housekeeping. They grabbed the garbage and that was it, nothing restocked, beds poorly made if you could even call it that and no towels or toilet paper! I took pictures because I just couldn't believe it, esp for the price we paid!
The breakfast was ok but the scrambled eggs were like rubber and hard in some spots, everything kept running out and you had to search for someone to replace the juice or pancakes or whatever else!
The pool was almost green and slightly foggy, the whirl pool was way too hot, you couldn't even sit in it!

All in all, it was pretty disappointing and definitely not the best run hotel! If we go back to Newmarket again I wouldn't stay at the Holiday Inn, I would sooner try their competitor!

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Great values clean rooms

By

16 January 2017

This hotel offers a new modern feel, great rates and clean accommodations.

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Better than being stuck in a snowstorm

By

12 January 2017

club

Not bad hotel. Little problem with coffee not being replenished in the room. Comment from front desk "we don't do room service". Then they finally sent coffee up to my room but it was the wrong kind not the pod style.

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Good stay

By

10 January 2017

Rooms are clean and Quite. Staff is good and check in and out very fast.

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Good location and good size room

By

09 January 2017

Everything was great. We were able to come in and out as we needed with no problems. We checked in smoothly.

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Nice Rooms Noisey Guests

By

09 January 2017

Shouting and drunks in the hallway for several hours in the middle of the night.

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Family visit

By

08 January 2017

club

Fast check in, little gift bag is a nice touch. I had a suite with a mini fridge and microwave. More bedding would be nice,

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great service

By

05 January 2017

Was able to relax at this hotel as i was in New Market due to medical reasons and was treated great. Clean friendly place to stay

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Excellent Hotel

By

04 January 2017

club

Choose a suite, its worth the upgrade if you are staying with a family.

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Nice hotel. Comfortable bed.

By

03 January 2017

The hotel and the room were great. The bed was very comfortable. The breakfast wasn't as good as other Holiday Inn Express' I've stayed at.

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Convenient Business Hotel

By

02 January 2017

HI Express Newmarket offers the standard HI amenities I find throughout the chain. The location is excellent as there are many dining options close to the hotel. A very good stay.

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Great service and comfortable suite

By

21 December 2016

Excellent location, friendly professional knowledgeable staff, clean suites with Keurig coffee makers and breakfast included. Any issues quickly resolved. Always a pleasure to stay here.

Posted byHotelStaff
11 January 2017
Thank you for taking the time to write us a review! We are delighted to hear about your stay. We look forward to your next visit
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