Rated 4.2 out of 5 by 549
Rated 2.0 out of 5.0 by Jozef Yohannes Problematic Location - Breakfast is very poor
This is a nice hotel with clean and comfortable rooms.
The main problem is its location. The website is very confusing in this regard, making it appear as if the hotel is just minutes away from NYC city transport system. This is entirely untrue. The nearest railway station is more than 20 minutes driving away. The hotel itself promotes a very expensive and unreliable shuttle service to Manhattan (12 USD per person). This was a great disappointment for us. Breakfast room was not clean also, and choices were limited.
June 28, 2015
Rated 3.0 out of 5.0 by cicc NFM
again as stated in the survey parking access and the lido restaurant was poor
June 25, 2015
Rated 5.0 out of 5.0 by sasas1 Clean, comfortable and quiet
Rooms are very nice and comfortable and good size. The room was quieter than I expected given the location. Shower was great. I don't care for the exterior of the building but it is consistent with the highway, urban area.
June 25, 2015
Rated 1.0 out of 5.0 by FBrasil2015 Não Recomendo !!! I don't recomend !!!
The worse Holiday Inn Express I ever stay.
Everything was bad, dirty and not well maintained.
The staff don't speak English at all, just a few persons from reception and two other ladies at the breakfast, beside that, impossible communication. However, all with very bad mood all week. Including the general manager that was looking to me and never said good afternoon or good morning.
The carpet of the room was so old that was falling apart.
The shower had a black mold crust, disgusting.
In the breakfast, many utensils was broken and fixed with a silver tape. Again disgusting.
At least the bed and sheets were clean. I can not complain of this item.
To have an idea of the quality of the hotel, the hotel general manager scolded me by phone and hung up on me, just because I called them to handle some boxes that would be delivery by UPS.
I use Holiday Inn for more than 10 year and this one was the worst hotel I could stay in. It's compare to a bad Motel that you can find around the cities. Stay away from there!!!
June 25, 2015
Rated 5.0 out of 5.0 by happyman47 Great location for a NYC trip !
This a great location for a visit to New York city. ONLY about 20 mins to time square. i would definitely take advantage of the third party shuttle service. it is about $12.00 a person round trip. its cheaper than a taxi cab and very convenient . The area around the hotel is not very walk able.I would bring extra drinks and snacks with you because there is not a grocery store near by.( there is a walmart about 20 mins away) The Chinese take out service offer at the hotel is very good.The hotel is older but has been remodeled and the rooms are a bit larger than most. .the staff is very friendly and helpful. if you are a IHG rewards member you will get free wifi service. The free breakfast is great start for the morning and they do offer grab and go items if you are catching a early shuttle. We very much enjoyed our stay at this Hotel.
June 24, 2015
Rated 5.0 out of 5.0 by Waldo50 Affordable, clean great breakfast
Affordable clean hotel, just check the various hotel sites for the best going price. Good location for access to the Lincoln Tunnel. The included breakfast was better than most and has a great variety of hot and cold foods.
June 23, 2015
Rated 5.0 out of 5.0 by lyndibeth Comfortable bed and good breakfast
This was an excellent hotel to stay in. It was clean, the bed was comfortable, and the free breakfast had lots of variety and was delicious. I would stay here again if I was in the area.
June 23, 2015
Rated 5.0 out of 5.0 by careylittle Good value/location/friendly staff
I have stayed in this hotel 4 times now and it is a great deal for our company especially with the free breakfast, parking and wifi. It is close to highways and cheap public transit to Manhattan is 2 blocks away. The rooms are nice, modern, clean, and the staff are super friendly. The only knocks I would have about the place is that elevators are very slow (staff seem to be using the same elevators), and that while the breakfast room is good and well-stocked it can be noisy in the morning and long lineups seem to form for pancakes, toast and for getting tea.
June 15, 2015