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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 829 reviews
90%
Recommend This Property

Ratings Breakdown

829reviews

  • 5 Stars
    509
  • 4 Stars
    208
  • 3 Stars
    53
  • 2 Stars
    33
  • 1 Stars
    26

Disgruntled Customer

By

29 May 2017

club

While visiting Orlando I chose to stay at this hotel. I usually love Holiday Inn Express. I generally use this chain of hotels no matter where I'm visiting but I must say this is by far the worst experience I have ever had. The staff Oliver was so rude and completely disrespectful. I had an issue with the shuttle and he brushed it off as if it was unimportant and hung up on me twice. Upon check in the lights in my room were not operational nor was the fridge. I was breastfeeding and needed to store expressed breast milk and was unable to do so as the fridge was not working. I let the front desk know and they said they would fix it. It took a while and by time it was fixed my milk had gone bad. I opted to use the shuttle service to a local theme park and was actually left at night at the theme park and had to walk back to the hotel. I waited in their designated spot from 452 until 545. The pick up time was supposed to be at 525. I called multiple times to ask the hotel what the shuttle picking me up would look like. Where with would be located as well as would it have a logo? They assured me it was in a spot that was occupied by another company as well that it was there. I called about 5 time between 452 and 525 asking where the shuttle was to only be told I missed it. How could I miss it if I was right there. They swore up and down that it was in a specific spot. I was at the spot the entire time. I phoned the hotel staff and asked them what to do. After blaming me and telling me I must have been late the staff member offered a taxi. But he was telling me that I better make sure I was where I was supposed to be to not miss another ride. He said it would be another 30-40 minute before the taxi got to me. I told him I couldn't wait that long and asked if the shuttle could come back. (it had only been 3 mins since it supposedly left). He said no and that if I didn't want to wait to enjoy my walk. Me and my husband had dinner reservations and could not wait for the taxi and had to walk back. It took us 28 mins to get back. When I asked to speak to a supervisor I was told there were no supervisors on staff and that I should be happy I was not kicked out. The gentleman Or shall I saw awful employee Olivwr is completely unprofessional and rude. He refused to give me contact info for any management and sid if I wanted I could try and reach someone on memorial day hut that they would be too busy to speak with me. If I ever go back to Orlando I would rather sleep in my car than deal with a hotel that has employees like this. It was an absolutely awful experience. I feel bad for anyone who has to deal with this person on a daily basis.

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Close to Universal, Very clean hotel, Good Breakfast. No benefit for Plat

By

29 May 2017

platinumelite

Stayed 3 nights total. Hotel is about 5 minutes from Universal (free shuttle available, or Uber for $7). Drive to Disney is about 15-25 minutes, depending on traffic. Breakfast was great (standard Holiday Inn Express hot breakfast), and room was clean and updated.

I am an IHG Platinum member, and have stayed in many IHG properties over the past several years. I arrived to the hotel from out of town to a mostly-empty hotel at 10am.

Front desk member "Catalina" did not smile and was not very friendly, although the rest of the hotel staff was extremely attentive and pleasant throughout my stay.

I requested early check-in (not right at 10am, but perhaps at 1pm). Even though hotel was mostly empty (only 7-8 cars in the parking lot) and IHG website showed many open rooms, Catalina would not arrange for anything sooner than the standard 3pm check in.

She also said "no upgrades" are available, even though I later found out from IHG's website that several open rooms were available, and IHG's central reservations representative said "at least 1 suite was available, and several other open rooms." They said that the hotel may be saving the upgraded rooms for Spire members, and not Platinum.

I was there for my anniversary, and my girlfriend had injured her foot. Although I did not expect a "free" upgrade, I would have paid for it had I know earlier that a room was available. Catalina was not forthcoming about this. Moreover, I would have hoped she could arrange a slightly earlier check in, especially as the hotel seemed very empty. Otherwise, what is the benefit of being a Platinum member? I have encountered more reasonable IHG staff at other hotels, including at 2 other IHG hotels within Orlando. Once again, all the other staff at this hotel was fantastic.

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Great place to stay in Orlando

By

27 May 2017

club

Clean hotel with plenty of parking about 6-7 miles from Disney. They have infused water available near the elevator and provide a free breakfast in the morning that is better than most competitors. The hotel was quiet - the only real noise I heard was muffled traffic as the hotel does sit close to the highway. The staff is friendly and the rooms are comfortable.

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Convenient and Reasonable cost

By

26 May 2017

club

Staff were friendly. Plenty of free parking. Accessible room met needs. Our only problem was the mattress. It sloped and that has not been my experience in the past with HI bed quality.

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Good location

By

24 May 2017

club

Good location for the price. Slightly noisy but was OK for sleeping.

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Nice Hotel

By

24 May 2017

This hotel is nice, tucked back off the street, but close to all you need for a visit to I-Drive. Friendly staff, clean room and decent breakfast

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Excellent Stay

By

23 May 2017

club

Great stay for the night, slight hiccup in room assigned but was fixed immediately and with no hassle at all

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Firts Class Hotel

By

22 May 2017

The staff were great and the location couldn't be better. you can be at any attraction in no greater that 10 minutes depending on traffic. tucked away off the street so there is no noise. very Relaxing. Would definitely recommend this property.

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Great Hotel

By

21 May 2017

club

Great Hotel, it is in a perfect location, walkable to restaurants, and affordable! Staff were very nice as well, no complaints

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Helisoa80

By

19 May 2017

club

mucho limpio, Personal amable,buena ubicación,

Volvería aquí de nuevo

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greatstay

By

18 May 2017

club

Overall staff was great but one front desk lady. Room was clean and comfortable, breakfast has good choices.

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Decent Hotel - Kind of Pricey

By

18 May 2017

platinumelite

I've never been to Orlando before so maybe all the hotels there are expensive. I stay almost exclusively with IHG hotels and this one was nice, but cost more than it seemed like it should have.

Staff was very nice and attentive. I would stay here again because of them if it was during a less busy/expensive season.

Breakfast was pretty standard stuff and they had some of it out early on the day I left which was nice because I left before it should have been available.

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