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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 799 reviews
91%
Recommend This Property

Ratings Breakdown

799reviews

  • 5 Stars
    498
  • 4 Stars
    183
  • 3 Stars
    63
  • 2 Stars
    31
  • 1 Stars
    24

A Bad Experience Here

By

15 January 2017

club

Comfortable bed and poor service is the way this stay turned out. I purchased the Park and Fly package and was left at the airport in the middle of the night. The employee at the front desk did not send the shuttle to pick us up from the airport. Having to take a taxi to pick our car up we found the front desk clerk OUTSIDE the hotel talking with someone. HE DENIED NOT ANSWERING THE TWO CALLS I MADE TO TRY TO GET THE SHUTTLE TO PICK US UP.I tried to call the manager of the hotel but she has not returned my call!

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Comfortable home away from home

By

13 January 2017

club

This hotel was comfortable and clean, under renovation.

Even with the renovation,the same service and comfort wasn't compromised. My room was Newley decorated and the one cup coffee maker helped me get going in the morning.

I look forward to making this a hotel I can use in the future as I travel from the Orlando area.

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Clean and Comfortable

By

11 January 2017

club

Hotel was clean and comfortable with easy access to the Airport.

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Great experience

By

10 January 2017

Comfortable and excellent , big room, family loved it , great location, great and friendly staff

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not a goood

By

09 January 2017

platinumelite

I have stayed at many property ,I was not informed about the renovation, was not given the options to stay at different location ,I think all the guest were on the same floor it was extremely loud ,the toilet was backed up I wasn't offered any points for inconvenience not being able to use the gym

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Great breakfast

By

09 January 2017

club

I enjoyed the stay the only thing I would change is the size of the bed I asked for a room with 2 queen beds and it seemed like I got 2 double beds. The breakfast was really good the only thing I would do different is having a menu for a everyday use example Monday have bacon and eggs sausage, Tuesday omelet sausages and so on.
I would put heater in the pool we want d to spend time in the pool with the kids but the water was freezing I couldn't even go inn that's how cold the water was. My kids too they didn't even want to stay inn and they love water.
I didn't like the fact that the hotel was under renovations at some point the main entrance was closed for 2 days we would have to go around the hotel to the back to enter.
I would close for renovations.
Overall I would give another try.
Thank you

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Don't stay until the clean hotel from construction dust

By

08 January 2017

Don't stay until the clean hotel from construction dust

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great stay

By

07 January 2017

My mother in law stayed here her wake up call and shuttle were both on time she loved it ! Chris was very attentive. Thank You for making her stay wonderful !

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Comfortable, clean and convenient

By

04 January 2017

club

Outside of the lobby being renovated we had a great stay, the rest of hotel had already been updated and was lovely.

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Comfortable with great service.

By

02 January 2017

Our room was very nice with a very good breakfast in the morning. The hotel was a very well taken care of property that was easy in an out of. Very close to the airport with shuttle service if desired. The staff are excellent and will help with whatever is needed.

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各项都很不错,除了三个缺点

By

31 December 2016

club

除了下列三个缺点其他都很棒
1. wifi信号不稳定
2. 酒店大堂正在装修
3. 电梯上升不平顺,有异响

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Construction Beware

By

31 December 2016

club

I am sure this hotel will be fine when it is done but when we stayed the entire lobby and large portion of the common areas were under heavy construction. The entire parking area in the back was full of containers and dumpsters and a lot of dust and debris everywhere.

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