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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 911 reviews
85%
Recommend This Property

Ratings Breakdown

911reviews

  • 5 Stars
    513
  • 4 Stars
    214
  • 3 Stars
    88
  • 2 Stars
    61
  • 1 Stars
    35

Good Location to Universal

By

26 May 2017

club

we had a pleasant stay at this hotel and found the staff friendly and helpful.
The shuttle bus was a godsend to Universal and SeaWorld as well as to Aquatica.
A little far from from Magical Kingdom, Animal Kingdom etc but we got Uber Cabs.


We had a great holiday overall.
thank you!

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Dissapointed

By

25 May 2017

club

Room was horribly humid. Made floor, linens,clothes and towels damp the entire time. Room could have been cleaner. Public areas, elevators and floors were dirty. Staff were responsive only if you spoke to them otherwise, they were detached from the guests. The cleaning staff were accommodating. The outside seemed unsafe. The breakfast was fairly good. The wait staff were totally detached as well, no interaction with the guests. The shuttle was useless for us. It stopped running before we could use.

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Relación Precio-Calidad

By

23 May 2017

club

Excelente atención por parte del personal y lo mejor es que hablan español, habitación cómoda y limpia. El desayuno muy bueno pero con poca variedad. Transporte a Universal gratuito al igual que el agua embotellada, solo hay que pedirla en recepción. Lo único que sugiero es que renueven el área de recepción (modernizar). De resto, recomendable al 100%

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Great service

By

22 May 2017

Excellent service by front desk and staff, very courteous while we approached any thing for any type of help. Thanks for all ur support

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Staff friendliness

By

22 May 2017

club

While checking in the staff member st the front desk was very welcoming especially after traveling all day she made the day that much better!

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Great location if visiting Universal

By

20 May 2017

platinumelite

Great breakfast and location is within walking distance to Universal.

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Comfortable and relaxing

By

19 May 2017

Was greeted upon arrival by a pleasant very professional staff member. The two nights I stayed there were peaceful and quiet and the bed was very comfortable.

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Service

By

18 May 2017

club

Front desk very friendly and helpful!!! Very kind... Breakfast selection excellent!!

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Great service

By

17 May 2017

club

Great service , nice people and wonderful breakfast

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Clean rooms and great staff

By

16 May 2017

Quick check in, polite staff, clean room. A great night of sleep on a cumfy bed and then down to a wonderful cup of coffee and breakfast.

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Great quality for a great price

By

16 May 2017

I absolutely positively enjoyed my stay! The customer service was great, and the rooms were really nice and clean! A customer service rep at the front desk named Doris was extremely helpful. She delivered some of the best customer service I've had in my life and was very nice and friendly. I also enjoyed the free breakfast! It was absolutely delicious! The fitness room was nice to have as well. It allowed me to stay on track with my workout routine. Thank you so much for giving me such an incredible experience during my stay!

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Comfortable Hotel

By

15 May 2017

club

Good location, with plenty to do in the area, some within walking distance.

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