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Rated 4.1 out of 5 by 458 reviewers.
Rated 3.0 out of 5.0 by Room Smelled and there were Bugs My room was always stuffy and smelled of mold an mildew. There were these tiny bugs that would appear around the sink and on the nightstand. I have no idea what they were, but I figured it would be pointless to say anything to the staff about it since it was likely they were in other rooms as well. I will not be returning to this hotel. July 29, 2015
Rated 1.0 out of 5.0 by Orlando Summer Vacation Trip We stayed at this hotel a few times before, over the past 6 years. It was always a good hotel near Universal Orlando and the price was fair. This year was terrible. The staff was not responsive at all. Took them 4 days to get us a small refrigerator in the room. Although, we asked day after day for extra blankets and pillows, we did not get them at all. Every day someone at the front desk was promising to bring them.... The room was equipped with a coffee maker only. The sink was outside the bathroom, the sliding door to the bathroom was broken. I've always valued Holiday Inn hotels, but it looks like they are getting bad in the USA. All Holiday Inn hotels abroad are much nicer cleaner and friendlier. We are traveling all over the world, staying mostly in the IHG group of hotels and it is very disappointing to see such service withing the US. July 27, 2015
Rated 5.0 out of 5.0 by Great location and price This is a great hotel to stay at if you are visiting Universal. The rates are very reasonable and it is close enough to walk to Universal (although it also offers a shuttle service if you need it). The staff is very pleasant and accommodating, the stay includes a good breakfast and the rooms are fairly large and newly renovated. I would recommend this hotel. July 23, 2015
Rated 1.0 out of 5.0 by Disappointed I took over 40 photos of dirt, hair, crumbs, gum on headboard, broken fixtures, etc. But I have not downloaded them onto my computer. I will send them later. July 21, 2015
Rated 3.0 out of 5.0 by No Refridgerator or Microwave Please note that there are now refrigerators or microwaves in non-suite rooms. If you request a refrigerator, it will be a charge. The front desk clerk, Doris is the most friendliest than all of the others. July 20, 2015
Rated 5.0 out of 5.0 by Great location, service and value for money This was my 4th stay at this hotel and it was another great experience. The staff continues to be very helpful and friendly. I always feel safe and welcomed by the hotel staff. The location is ideal for fun activities and for shopping. The hotel shuttle to Universal works well and the public transit is right outside the hotel. The taxi service provided by Gold Transport from the hotel is also very trustworthy and dependable. Breakfast is tasty, hot and abundant! The suite is clean, spacious and comfortable. The amenities work well and help make your stay worry free! Will definitely continue coming back! July 16, 2015
Rated 4.0 out of 5.0 by BUen servicio Me gusto mucho el servicio y l ataencion del personal, peor pienso que el estado de las habitacines puede mejorar considerablemente. L aunicacion del hotel es excelente si se desea ir a universal. July 14, 2015
Rated 5.0 out of 5.0 by Great Service Great location. The room was very clean, Staff was great from the front desk to the breakfast staff. Will return on our next visit to Orlando July 13, 2015
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