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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
98%
Recommend This Property

Overall Experience

4.8

based on 540 reviews
98%
Recommend This Property

Ratings Breakdown

540reviews

  • 5 Stars
    451
  • 4 Stars
    67
  • 3 Stars
    11
  • 2 Stars
    9
  • 1 Stars
    2

Poor customer service

By

14 November 2017

If we could give a no star or negative star we would give this hotel a dozen of it. My husband called in and was guaranteed to get the highest floor with the panoramic view. And we got the view where people are working with dirts and people talking and u can hear everyone's conversation. When we arrived we were told that we're gonna be staying in the middle floor! The lady at the reservation said it's not guaranteed and she doesn't know why reservations told us that we can have it. It's ridiculous! What's the point of reserving it and charging our credit card to guarantee when it's not guaranteed at all?! Not coming back! We got no choice!

So we decided to just not get it N go to the other hotel. The lady at the check-in counter, CELIA said she's gonna charge us because we sat on the bed....we were never told anything about not sitting down or touching or whatever! the previous reservations rep told us to check the room.. that's it. I just wish they're specific or at least gave us a heads up about it...Not only we weren't given with the room we preferred, we were treated poorly by them!
Now we can't do anything about it but to stay coz they're gonna charge us- FOR SITTING DOWN! Ridiculous!!!!

I was looking forward to this getaway thing for me to relax after having sleepiness nights of crying N grieving from my dog...And this is what I got... Disappointed.

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