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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 434 reviews
88%
Recommend This Property

Ratings Breakdown

434reviews

  • 5 Stars
    269
  • 4 Stars
    97
  • 3 Stars
    27
  • 2 Stars
    19
  • 1 Stars
    22

Great service

By

19 July 2017

club

We traveled from LA and arrived at 6 in the morning we were tired and my son (9 year old) was hungry when we arrived at the hotel around 7:30 the receptionist told us that it was too early to check in he offered for us to stay for breakfast which we did while we were eating breakfast we were told that a room had was being prepared for us we were able to check in by 9 the staff was very friendly and everything was super clean. Our next trip is to Chicago and will definitively stay at Holiday Inn again

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Bad stay

By

14 July 2017

platinumelite

The comforter was wet on both beds, called the front desk, the man over the phone refused to send a new one in because "there is no extra" and "he was the only one in the front desk and cannot walk away". Also, the coffee machine was extremely dirty, full of dirty water(has picture to share if needed). I was very disappointed on the stay.

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Would rate "0" if there is

By

14 July 2017

The comforters were wet on both beds, called the front desk, the man refused to replace, because "there is no extra" and "he was the only one there, cannot walk away".
And the coffee machine is extremely dirty - full of smelly coffee in the clean water compartment, told the management also, they refused to replace because "I can go to the front desk for free coffee".

Not recommend to anyone and won't stay there forever.

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Convenient Stay

By

13 July 2017

club

This hotel I was right on our route, easy to find, clean and with a friendly staff.

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Stayed here many times. Clean. Dependable.

By

09 July 2017

club

Stayed here many times. Clean and comfortable. Dependable. Highly recommend for when driving to visit NYC. Free breakfast is fresh and perfect to get started on next day's driving.

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Holiday Inn Paramus

By

08 July 2017

Friendly staff. Tasty breakfast. Comfortable stay.
Take care when turning off the highway into the property. Short opportunity to turn and fast traffic merging from right.

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Five star service

By

30 June 2017

I have traveled a lot and stayed at 5 star hotels where you pay the 5 star price. This smaller hotel is outstanding and you will not pay the 5 star price but will be wowed with the attention to personal service.Staff provided many dining options and on one occassion walked with us outside and directed us to a nice little pizza spot right up the road. Very unusual yet refreshing to get this level of service. Every single staff person I encountered was friendly and greeted us. Quite remarkable. Rooms were well appointed and refreshed and mattress was certainly one of the better ones I've slept on. Very convenient to shopping and close to NYC! I highly recommend this property!

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friendly and helpful staff

By

29 June 2017

club

The staff was very friendly and helpful. Room was clean. Bed and pillows were comfortable.

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Thanks

By

29 June 2017

club

Good service and good environment nice area good staff

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Service

By

27 June 2017

Workers and staff was very polite,courteous and professional .

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Our second stay and both were terrific in every way

By

26 June 2017

club

Great staff, great breakfasts, clean and comfortable rooms. Will stay again when we visit New York City.

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Ok for business stay

By

24 June 2017

platinumelite

Although the outside of the building is shabby and the carpet worn looking, it was fine for a nightly business stay. I felt safe and the front desk reception on check-in was friendly. The room was clean, as well as the bathroom.

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