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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 571 reviews
89%
Recommend This Property

Ratings Breakdown

571reviews

  • 5 Stars
    352
  • 4 Stars
    126
  • 3 Stars
    49
  • 2 Stars
    21
  • 1 Stars
    23

Good Value

By

27 March 2017

Large comfortable property. Good value as compared to some of the higher priced properties in the area.

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Nice hotel

By

27 March 2017

club

We stayed at this hotel because we wanted to do some shopping before we left for our cruise. The hotel and the staff in the hotel were very good.
The shuttle service was not, They stated they provided ground transportation but not really. The shuttle only went to the mall at 9 am and 5 pm. so if you wanted to shop you had to stay 8 hours or pay to be picked up. If you wanted to go to dinner you had to pay to be picked up.
We took the same shuttle to the port and when we got on the price changed as one of my nephews suddenly became an Adult. Even though this was the same nephew who the same driver picked up at the airport 2 days perviously and at the time of pickup from the airport we confirmed the price with the same people and same baggage to the port.
We had to pay the increased amount or run the risk of missing our cruise,
So if you are going on a cruise look for another shuttle service to take you to the port.

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Plenty of room for all of us beds where comfortable

By

26 March 2017

platinumelite

Staff was friendly and very helpful , breakfast was more than expected and clean pool was great and area very clean , should have had some sort of warning about the serous weather that came thru with tornadoes. But overall a great stay

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Excellent service

By

26 March 2017

We frequently stay at this hotel and have been very pleased all of the services.

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Relaxing

By

25 March 2017

club

Well kept room and property. Great staff. I wasnt well for a day and without asking..a staff noticed, offered to share my breakfast and took it to my room. I think his name is Trevor. Kudos!! Thx much. Front desk is courteous. Very close to Sawgrass and Broward. A little prob with the wifi at times. Breakfast only so you will have to go out for lunch and dinner. Which is something i hope they'll change. Overall...a great place to stay

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Unfortunate Stay at the Holiday Inn Ecpress

By

25 March 2017

club

Staff unable to work with me in a satisfactory manner during an emergency as we departed the cruise ship.. Very disappointed with the hotel staff's lack of compassion while my husband was in the hospital. Very troubling.

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Horrible night

By

25 March 2017

Mattress was hard as a rock, neither my wife or I could sleep all night
Indicates management is unaware of unit conditions or doesn't care, either way very disappointing stay

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Front desk

By

25 March 2017

platinumelite

Very warm and friendly at the time of my arrival. The morning paper was ready.

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Wow

By

24 March 2017

club

Need better beds and wifi and the breakfast sucked

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Clean and Comfortable Room

By

22 March 2017

club

Very clean and comfortable room. Noise can be an issue because it is easy to listen conversations from the contiguous room but all was quiet at all.

Posted byHotelStaff
23 March 2017
Dear Mambru, Thank you for staying with us and for your comments. Please come and see us again. Sincerely, Armando Valdes, CHA General Manager
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Great breakfast, more than I expected

By

21 March 2017

Clean property, safe and great breakfast which was more than I expected. Wish it was closer to the cruiseport/airport or the shuttle was not so expensive. Front desk staff very receptive and helpful. Publix is within walking distance.

Posted byHotelStaff
23 March 2017
Dear Christine, Thank you for staying with us and for those kind words. Please come again. Sincerely, Armando Valdes, CHA General Manager
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Nice hotel

By

17 March 2017

club

Hotel staff was friendly. Room and common areas were clean.

Posted byHotelStaff
20 March 2017
Dear Matt, Thank you for staying with us and for your comments regarding your stay. Please come again. Sincerely, Armando Valdes, CHA General Manager
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