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Rated 4.1 out of 5 by 438 reviewers.
Rated 4.0 out of 5.0 by Reliable experience We have stayed here a few times in the last two years and in most cases the hotel has been very reliable and good value. It is ideally situated for the shopping and naval heritage sites. It is often very busy. The staff are always helpful and courteous. This last visit was slightly marred by non-functioning lifts but this was well advertised in advance and there were helpful porters to assist. Access to the underground car park needs a bit of research as this is not obvious from most maps and the nearby junctions have many no left and right turn restrictions if you are arriving by car. 26 February 2015
Rated 5.0 out of 5.0 by very nice rooms I have stayed twice now and would stay again ,but not until lift working but very nice hotel , I would recommend , but if you have a disability ,please check lift in full working order as I found it a strugle 26 February 2015
Rated 3.0 out of 5.0 by Shopping overnight stop Location is great for Gunwharf shopping, cinema and restaurants. Parking cost at £2 for 24 hours great value. May have just been unfortunate with both lifts not working so had to carry luggage upstairs (there was an offer of ring for help) and noisy guests (admittedly this was not the hotel's fault). 25 February 2015
Rated 4.0 out of 5.0 by Going the extra mile We stayed at HIE Gunwharf Quay in Portsmouth for the weekend, and the staff were very helpful and attentive throughout - the hotel is in the centre of the shopping centre, handy for the station, and we would recommend it for a weekend break 24 February 2015
Rated 4.0 out of 5.0 by Good Location Hotel is in a great location, staff are friendly, common areas and guest rooms are clean and welcoming. The bed is a little hard for my liking but many people prefer this. There is a problem at this hotel at the moment: for structural reasons the lifts are out of action and will be for some time. This was no problem for me and the staff were very helpful in offering to carry bags but it could be a problem for the less able. 21 February 2015
Rated 5.0 out of 5.0 by En route stopover Booked room for three for an en route stop over to our main holiday. Unfortunately, main lifts not working during our stay. This could have been a problem for my Mum as she is not able to climb stairs. However, all the staff "bent over backwards" to sort the issue for us. All we had to do was contact reception and a member of staff would promptly appear and escort us in and out of the service lift. This was greatly appreciated. I cannot praise the staff highly enough for all their efforts in making our stay an enjoyable one. 20 February 2015
Rated 4.0 out of 5.0 by Ideal location Centred in the Gunwharf shopping area and near to historic dockyard, ferry to Gosport and near to Portsmouth City Centre. Car parking is no trouble here and reasonably priced ( get you ticket stamped on arrival - first 24 hours free and £2 per day thereafter ) Hotel is clean. Staff are friendly. Reasonable and good value. A rare find these days for a renowned corporate / business type hotel chain ! 18 February 2015
Rated 3.0 out of 5.0 by Good hotel for overnight stay Overall a reasonable quality hotel for the price paid, staff were friendly and efficient. Breakfast choice and quality good. However surprised to find BOTH lifts were out of order, and as the lobby and access to the rooms are via a spiral staircase, this may prove very inconvenient for guests who have difficulties climbing stairs. 17 February 2015
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