Rated 4.0 out of 5 by 593
Rated 3.0 out of 5.0 by SFGM Good location, bit tired in places, in need of TLC
Poor sleep, due to soft tired mattress. Communal area carpets stained and threadbare in lots of areas.
Expensive compared to a recent stay at Cheltenham Holiday Inn.
November 19, 2015
Rated 3.0 out of 5.0 by Perseus22 Great location and service but room a little diappointing
Having stayed at this hotel a number of times and loved it I was disappointed to find myself in a room at the back of the hotel where there had clearly been an incident with a previous occupant. There was a substantial dent in the wall (which had been painted over ) and a hole in the bathroom door. Whilst not major issues they did take the shine off what was otherwise another pleasant stay at this hotel. The rooms at the front of the hotel are lighter and feel larger due to the full length window, but that was my own fault for not requesting one.
The service was excellent as usual and we love the location which allows you to do a days shopping, pop back to the hotel, rest and then go out for a meal at one of the many restaurants at Gunwharf.
November 19, 2015
Rated 4.0 out of 5.0 by RSkuykendall All about Location
I would not typically recommend this hotel from the perspective of overall comfort and definitely not for the quality of the hot breakfast, but it's all about the location. It is located right on the Gunwharf Quays with access to the pier, shops and restaurants. The location is the only reason I would recommend this hotel. The hotel staff seem to have improved over the last 6-7 stays in the hotel, but the A/C never works in the room. It is either too hot or too cold and the thermostat never works. The elevator works this time, which is good. The first couple of times I stayed there you had to walk up two long flights of stairs with your luggage because the elevators were both out of order. I recommend, based on the location.
November 14, 2015