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Rated 4.6 out of 5 by 274 reviewers.
Rated 5.0 out of 5.0 by Relaxed Stay, great service As always received excellent service from friendly staff, nice clean room no problems with any fixtures or fittings. Thoroughly recommend this hotel for business or leisure. 24 April 2015
Rated 5.0 out of 5.0 by Return visit Stayed for a night again at Holiday inn as it is very convenient to town and to my relatives home address. As always everywhere was immaculate, staff on reception were very friendly. Had to wait a few minutes for staff to find a room that was ready as the hotel had been full the day before. (That wasn't a problem for us though) As always standard of the room was good. I did forget to pack my toothbrush, so asked my husband to ask at reception. They provided one free of charge (and it was good quality) so thank you VERY much for that!! Would definitely recommend this hotel, and of course will stay there again. 16 April 2015
Rated 4.0 out of 5.0 by Great service Great service, value for the money, excellent location and convenient to local shops and restaurants 09 April 2015
Rated 4.0 out of 5.0 by Usual high standards maintained We try to use HIE whenever we can, and we have never been disappointed. Redditch stands out as being staffed by very professional and attentive people, who managed a high guest count with aplomb over the Easter weekend. Full marks. 09 April 2015
Rated 5.0 out of 5.0 by Immaculate Hotel shame about the mattresses I booked this hotel for 2 nights for myself and family, so that we could visit the nearby Cadbury World and Midland Safari Park. It is well positioned near to the town centre of Redditch, and it is within walking distance to a large shopping centre and Vue cinema. The hotel was immaculate and well kept. The staff were friendly and helpful; Sarah in the Bar/Restaurant and Breakfast room was particularly accommodating. Unfortunately, however our sleep quality was not great as the mattress on the bed was extremely uncomfortable. It was very 'lumpy' and rolled into the middle. When speaking to our friends over breakfast, we found that they had the experienced the same problem. It is a shame that such a vital part of the bedrooms was the only let down. Another well known chain would have offered us a good nights guarantee ;-) Having said all that, we enjoyed our pre-Easter break away and will definitely be booking with IHG again. 08 April 2015
Rated 4.0 out of 5.0 by Good quality overnight stays Good location to town and train station .Some noise from residents in corridors during first night. some difficulty in parking with coaches there. However excellent standard for budget hotel. Staff particularly welcoming and attentive. 02 April 2015
Rated 3.0 out of 5.0 by Business trip The hotel is everything you would expect from a Holiday Inn, with the exception of very painfully slow internet, even if you pay to upgrade it is still slow. Internet should be fast and free, with no upgrading required. Room was very cold even with the heater on. In addition the Holiday Inn chain in the US is know for the quality of the shower, this holiday could learn from them. 31 March 2015
Rated 5.0 out of 5.0 by Personable Great hotel and staff. Friendly personable and professional. Redditch needed a good well known brand hence this hotel has been welcomed. The Management team overall were welcoming and respectful. A good bunch of people there to be frank. Staff approachable so nothing would have been to much or awkward to have asked for. The downside was inconsiderate people staying there who were rather ill mannered. We had loud neighbours who quietened early hours of the morning. Our sleep had been disturbed by then. Kids running up and down the corridor and being allowed to by bad parenting. This was brought to the receptions attention and we would report every time this bad behaviour as we are all payees. Because of the professionalism of the hotel staff, they kept the negative feeling experienced at bay 26 March 2015
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