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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 485 reviews
95%
Recommend This Property

Ratings Breakdown

485reviews

  • 5 Stars
    347
  • 4 Stars
    94
  • 3 Stars
    22
  • 2 Stars
    13
  • 1 Stars
    9

Good value Great staff

By

16 August 2017

club

Very pleased with management and front desk staff who were all welcoming and helpful on numerous occasions. Surprised to find a weekend stay was less expensive than a weekday, even though it is an area that caters to many corporate business travelers. We would have maybe extended our stay if there was not such a significant price increase during the week. Family lives nearby so we will probably be back for future visits.

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One Night

By

16 August 2017

club

Overall, the hotel stay was great. The breakfast was fantastic -- an abundance of various hot and cold foods! The beds were comfortable with nice and quiet hallways. The swimming area was clean and had only minimal number of people. The only negative thing was I was going to be overcharged for my stay had I not asked for the overall price/charge during check-in. I reserved the rooms through IHG and the hotel was initially unwilling to honor that price saying that it was "my fault" for not contacting the hotel to confirm the price. It was a bit of a hassle checking in, but after jumping over that hurdle, the rest of the stay was decent.

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comfotable beds

By

16 August 2017

good selection of breakfast items, easy access to hotel

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Great location and value

By

09 August 2017

club

This hotel is prefect for attending a concert at Ravinia Music Festival. The staff is very attentive. The rooms are clean and well equipped. The bed was super comfortable and the breakfast offering was more appetizing than many other hotels where I have stayed. Overall great experience.

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Great choice

By

09 August 2017

club

Reasonable pricing, friendly staff, quick check in and check out

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Good price but old facilities

By

07 August 2017

If you stay for the night only, this hotel works because the price is good and it's located in Lake Cook Es, close to important headquarters.

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Standard

By

05 August 2017

club

Good hotel, clean room, decent breakfast, good staff, cheaply built walls - more noise heard from other rooms than desired, do not like the noisy A/C unit placed as usually by the window.

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Amenities

By

01 August 2017

club

A great place to unwind my wife and I are pleased.

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RTC Graduation

By

01 August 2017

club

Nice Hotel, would recommend to others staying in the area.

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hotel stay

By

31 July 2017

club

the hotel was ok. I only stayed there for 10 hours

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Business Stay

By

31 July 2017

Close to my training center. Fitness center was very small, 3-4 machines and free weights. I was expecting a bit more selection. The entrance looked dated. Old outdoor furniture on the front patio. The rooms had the standard look. The bathrooms were a bit better than expected. It was an average stay.

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Good location, bad front desk staff

By

28 July 2017

club

We had issues with two separate employees. On check-in we had to wait almost 10 minutes for someone to show up at the front desk. No one answered when I called the phone or shouted. Then when he showed up he was disheveled and wouldn't make eye contact. The next day a female front desk worker was smoking in the guest bathroom near the lobby.

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