Rated 4.1 out of 5 by 300
Rated 1.0 out of 5.0 by cedric1 Loudness problems that should be taken care for, charging you extra
I came to this property for a night stay between flights to get some rest. However this was impossible due to really loud fans in ventilation system. Hotel stuff proposed unacceptable solution of moving me around the hotel at 1am. Manager proposed pathetic compensation of 300 points for the inconvenience.
The second issue was that the hotel probably cheated on me with making me pay some extra "taxes". The rate I booked stated that all taxes are included in the effective rate, but even though extra 8€ was charged for me and my fiancé.
I contacted the manager about the issue yet he failed to respond to any proof I provided to him, nor did he responded to my claims with IHG customer care.
Therefore I would strongly recommend to stay away, at all cost, from this property. They do not present themselves as IHG material.
February 8, 2016
Rated 5.0 out of 5.0 by Giulio54 Ottimo hotel
La cortesia fornita da tutto il personale rende la permanenza veramente piacevole.
Le camere sono confortevoli ed ampie .
il ristorante permette una buona scelta per quanto riguarda il menù.
Forse meriterebbero più attenzione la qualità dei canali TV.
In qualsiasi caso è un OTTIMO hotel è mia intenzione ritornarci quando sarò nuovamente a Roma.
February 1, 2016
Rated 5.0 out of 5.0 by morgan76 Service de qualité et hotel trés propre
Très bon établissement .
Super petit déjeuner
Chambre et hôtel très propre
Difficulté de faire fonctionner la wifi
Chambre un peu plus petite s que Holiday inn Lisbonne .
January 28, 2016
Rated 3.0 out of 5.0 by RevBam Not for first time tourists
We enjoyed the visit to Rome greatly, but this hotel is not located in the city center where most tourist attractions are located. The hotel is located in an unattractive part of the city, though we had no issues or major concerns about our actual safety, Familiarize yourself with the metro system to get around Rome from the hotel. The closest metro station Porta Lunga (sp?) is about 8-10 minutes walk from the hotel.
January 21, 2016
Rated 1.0 out of 5.0 by MattKiev “Worst hotel management !! DO NOT STAY HERE!!”
I have stayed at Holiday Inn Express before and have had great experiences. However, after this trip I don't know that I'll ever be staying at one again . . . Surely not this one!!
I decided to book a hotel so I could just relax... But the hotel management did not help and instead turn it to nightmare!
From the moment I checked in, it was one problem after another. It was really the worst customer service I had ever received in my life.
I'm surprised the regional manager of the HI Expresses is okay with this level of quality because this experience has definitely turned us off to booking with them in the future.
January 21, 2016
Rated 5.0 out of 5.0 by Paolo L. Un hotel che funziona bene
Personale preparato e gradevole, servizi concreti ed efficienti, ottimo livello di pulizia, ottima qualità e varietà della colazione, tranquillità e sicurezza.
January 19, 2016
Rated 5.0 out of 5.0 by Katie2016 Loved The Hotel!
Enjoyed the hotel during our trip to Rome. Friendly staff and comfortable enfironment.Thanks!!!
January 16, 2016
Rated 5.0 out of 5.0 by NicoXX Posizione albergo ottimale
Semplice arrivare in macchina fuori ZTL libero accesso.
Visitare la citta' di Roma con mezzi pubblici era facile.
January 10, 2016