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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4

based on 906 reviews
84%
Recommend This Property

Ratings Breakdown

906reviews

  • 5 Stars
    437
  • 4 Stars
    251
  • 3 Stars
    94
  • 2 Stars
    72
  • 1 Stars
    52

Comfy bed

By

29 September 2016

platinumelite

Nice facilities but slow internet, very comfortable bed and pillows, breakfast item can be changed up more often. Adding cooked oatmeal would be nice instead of the instant ones.

Posted byHotelStaff
30 September 2016
Thank you for your valuable comments regarding your recent stay with us. We always attempt to meet and exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and improve in areas that may need attention. Thank you.
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Ms.

By

28 September 2016

club

rude front desk
Internet is horrible
Same breakfast each morning
Noise outside of my room

Posted byHotelStaff
29 September 2016
Thank you for your very valuable comments regarding your recent stay with us. We sincerely apologize for the unacceptable issues you encountered during your stay. We embrace feed-back such as yours as it enables us to improve in those areas to ensure other guests are not similarly inconvenienced in the future. We should mention that your experience was the exception as generally, our guests feed-back is very favorable. Thank you.
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Disappointed

By

26 September 2016

club

My non-smoking room wreaked of cigarette smoke. The hotel has a responsibility to thoroughly clean and deodorize after a previous guest smokes in the room.

Posted byHotelStaff
26 September 2016
Thank you for your valuable comments regarding your recent stay with us. We would like to sincerely apologize for the unacceptable issue you encountered during your stay. We always embrace feed-back such as yours as it enables us to improve in those areas to ensure other guests are not similarly inconvenienced in the future. I should mention that your experience was the exception as generally, our guests feed-back is very favorable. Thank you.
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Nice airport hotel

By

23 September 2016

Good clean hotel close to airport. I used this for a stop-over as flew into OHR quite late.

Posted byHotelStaff
23 September 2016
Thank you for your very valuable and positive comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your comments with our staff as it is always a good morale booster for them. Thank you.
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Dissatisfied and shocked customers

By

22 September 2016

club

Front desk staff not very friendly, they give the feeling that you are bothering them, gave us wrong information, room not very clean, bathroom smells really bad, bathroom supplies were not stocked, hair every where, on bed, in bath tub, on the bathroom floor. We've always stayed at Holiday Inn before whenever travelling, and always had very positive experience, this location didn't meet our expectations

Posted byHotelStaff
23 September 2016
Thank you for your very valuable comments regarding your recent stay with us and we would like to unreservably apologize for the unacceptable issues you encountered during your stay. We always embrace feed-back such as yours in that it enables us to improve in those areas that need attention to ensure other guests are not similarly inconvenienced in the future. I should mention that your experience was the exception, as generally, our guests feed-back is very favorable. Thank you.
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O'Hare stay

By

21 September 2016

This hotel needs a renovation big time. Service is good, the rooms are clean, but for what you pay its not that great.

Posted byHotelStaff
22 September 2016
Thank you for your very valuable comments regarding your recent stay with us. We always attempt to meet and exceed our guests expectations and it is through important feed-back such as yours that enables us to improve in those areas that need attention. Thank you.
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Very friendly, helpful front desk staff.

By

21 September 2016

There was a slight mix-up regarding welcome points that were not received on a previous stay (one week before). This, however, was quickly and professionally handled by the staff when it was brought to their attention.

Posted byHotelStaff
22 September 2016
Thank you for your valuable comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success. Thank you.
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GOOD SERVICE , CLEAN ROOMS, GREAT BUFFET

By

20 September 2016

HALLWAYS CARPETING WAS A LITTLE WORSE FOR WEAR.
HAD TROUBLE WITH THE ARRIVAL SHUTTLE, WAS NOT INFORMED TO LOOK FOR THE ADDRESS AND DRIVER WAS VERY RUDE

Posted byHotelStaff
20 September 2016
Thank you for your very valuable comments regarding your recent stay with us. We always attempt to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to improve in those areas that may need attention. Thank you,
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NIce place to stay

By

08 September 2016

club

Overall good hotel. Breakfast bar needed to be better stocked to keep up with the number of people. Food was good. Parking was a problem - not enough spaces close. Had to park way out first night.

Posted byHotelStaff
09 September 2016
Thank you for your valuable comments regarding your recent stay with us. We always strive to meet and exceed our guests expectations and it is through important feed-back such as yours that enables us to measure our success and to improve in those areas that may need attention. Thank you.
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It was bad... Hotel and staff

By

08 September 2016

First person was rude, second was sarcastic. Screwed up my charges, added extra.
Missing sliding door and shower faucet was sticking out about a foot and pipes was showing.
I'll drive an hour extra just to skip this one.

Posted byHotelStaff
08 September 2016
Thank you for your very valuable comments regarding your recent stay with us. We sincerely apologize for the unacceptable issues you encountered and although we always strive to meet and exceed our guests expectations, we obviously fell way short of that goal on this occasion. We always welcome feed-back such as yours in that it enables us to improve in those areas that need attention to ensure other guests are not similarly inconvenienced in the future. Thank you.
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Happy

By

05 September 2016

club

Would stay at this location again primarily because of its location to ORD.

Posted byHotelStaff
05 September 2016
Thank you for your valuable comments regarding your recent stay with us. We always attempt to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your comments with our staff as it is always a morale booster. Thank you.
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Excellent hotel to relax and rest

By

01 September 2016

club

Hotel had wedding on the Penthouse floor but you would never have known they were there unless you saw the guests and wedding party. Comfortable and quiet room.

Posted byHotelStaff
01 September 2016
Thank you for your very valuable comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to share your comments with our staff as it is always a morale booster. Thank you.
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