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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 1246 reviews
93%
Recommend This Property

Ratings Breakdown

1246reviews

  • 5 Stars
    854
  • 4 Stars
    256
  • 3 Stars
    73
  • 2 Stars
    36
  • 1 Stars
    27

Clean room and polite staff

By

28 April 2017

club

We stayed in this hotel for 3 nights. We were in a Jacuzzi Tub suite. The king size mattress was terrible. My husband and I both sank to the middle. Our adult son slept on the sleeper sofa and the mattress was paper thin. We had friends staying in the other Jacuzzi Tub suite and they had the same complaints. Since their daughter only stayed one night, they moved to a different room. The price per night we were charged was higher than the amount quoted to me over the phone when making the reservations months in advance. At the time we checked out I did not even want to deal with it anymore, just ready to leave. The staff was nice, the grounds were very clean and nice. There were plenty of breakfast food choices, but the 'hot' items were barely room temp. There was no microwave to warm up your food.

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Outstanding Customer Service

By

28 April 2017

club

My experience with this hotel and its staff is as above reproach from beginning to end. The room was comfortable, and I was provided with everything that I needed. I have no complaint, and I will definitely stay at the same location if I am in the area again.

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Cleam hotel with modern accomodations.

By

27 April 2017

club

The hotel is nice, the rooms are big and clean. Staff is helpful and attentive. Parking is in an underground garage and the spaces are very narrow, but it's gated.

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Amazing staff, wonderful place

By

26 April 2017

We stayed at this location for a family vacation and had the best experience. The rooms were clean and comfortable. The pool and hot tub were great. The breakfast was delicious and they did a wonderful job keeping things filled. The shuttle service is great but only goes to the zoo and Seaworld once for drop off and once for pickup each day. We didn't realize this and had hoped to go to Seaworld the day of our arrival. It was past the scheduled drop off time but they made a special trip just for us. If you don't want to use the shuttle service it's a very reasonable cost by taxi or uber from both Seaworld and the zoo. We will definitely stay at this hotel any time we come back to San Diego.

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Catching a flight

By

26 April 2017

Nice room and gym, didn't eat the breakfast, but they are usually pretty good.Overall nice experience. Personnel like Vangie and Elia has always been great. Room has always been clean. I have used your place 3 times in the past year and will continue to do so.

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Perfection

By

26 April 2017

The entire team were helpful and friendly. The managers went the extra mile to make our short stay very comfortable.thanks to Elia,suzy and David

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JUST GREAT

By

26 April 2017

The perfect "All in One" place to stay. Everything. The location - hotel - staff n( Elia) - restaurant/bar in old town makes this the perfect place for me to stay every time

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Great location and shuttle service was excellent

By

25 April 2017

platinumelite

This hotel is in a great location and it's value is fantastic!

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Great stay!

By

24 April 2017

club

The location was perfect for our stay mission beach,Belmont Park,and old town wasn't far at all. The free shuttle service from

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Super clean and great service

By

23 April 2017

Features a spa & pool! Service was great, location is super convenient. Also serves hot breakfast!

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Pleasant stay

By

22 April 2017

club

Pleasant stay at hotel for business trip. Staff was helpful suggesting delicious restaurants and provided shuttle service. Staff made stay simple and relaxing

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A great stay at a great value

By

22 April 2017

Staff members are great. The hotel is clean and convenient to the airport. Also close to Old Town and great restaurants.

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