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Rated 4.0 out of 5 by 195 reviewers.
Rated 3.0 out of 5.0 by Nice enough The hotel is fine. It's clean enough and the staff are friendly and helpful. There isn't much to do or eat around the hotel. It's also fairly noisy and the gym is bare bones basic with only two or three machines and no weights at all. It was fine for my stay but it wouldn't be my first choice. 07 July 2014
Rated 5.0 out of 5.0 by Helpful and friendly staff. The staff at this hotel were excellent! The airport shuttle was great. I highly recommend this hotel for anyone wanting close and easy access to the airport. 06 July 2014
Rated 4.0 out of 5.0 by Clean and confortable The hotel was clean, quiet and very well run. The staff were friendly and helpful. 03 July 2014
Rated 5.0 out of 5.0 by Good Location This hotel was very close to the airport and we were able to take the shuttle to airport to catch BART to take our tour downtown and to Fisherman's Wharf. The staff were very helpful in giving us information about the best way to get around town. All of the shuttle drivers helped us in any way they could with where and when we should get on and off shuttle. The only drawback we felt was the only place to get a meal was at McDonald's next door. But since we were only there for 3 days we managed. 30 June 2014
Rated 3.0 out of 5.0 by Convenient to SFO Airport though convenient to the SFO airport, be sure to request a room that is away from the bright building lights shining through your window into the room. Room was too light to sleep even with shades fully closed. Breakfast choices are okay at best. Price for value is marginal. 27 June 2014
Rated 5.0 out of 5.0 by Always a pleasure I come to San Francisco frequently for medical treatment and I often stay at this Holiday Inn Express. It is always a pleasure to let others know how nice this hotel is. The standards here are exceptionally high. The rooms and facilities are meticulously clean, comfortable and maintained like new while the staff is extremely courteous and aims to please. When it comes to breakfast, the pancake machine is phenomenal! It rolls out hot pancakes at the touch of a button and they're surprisingly good. Frankly, I'd like to have one of my own. All things considered, I am a more than satisfied guest and delighted to recommend this establishment. 23 June 2014
Rated 5.0 out of 5.0 by Great location and value Stayed only 1 night but it was perfect, bed and room were clean and newly updated. Staff was very courteous. Would definitely stay here again. 23 June 2014
Rated 1.0 out of 5.0 by Noisy, airport shuttle overcrowded and not that reliable We ended up in a room next to the elevator shaft. I don't know why hotels decide to have guest rooms next to elevator shafts, it is clear that it will be very noisy. Maximising profits at the risk of annoying loyal customers. I could not get to sleep despite my earplugs. We only booked this hotel because it offered a parking service and airport shuttle for travellers going to SFO. We left the car and spent the week in Vegas. Going out to SFO was easy, coming back less so. The shuttle was advertised for every 30 minutes, yet we had to wait for more than 40 minutes. Doesn't sound much but believe me, after 10pm with two little kids it is not nice. Morevover, the shuttle was overcrowded, two passengers ended up standing (yes, little kids were sitting on parents' laps at that stage). The driver was incredibly courteous and worked his socks off loading and unloading luggage. He was dripping sweat yet kept smiling all along, he deserved every penny of the big tips everyone gave him. In my opinion, the airport shuttle services is grossly understaffed. Next time we will board from SFO, we will book a different hotel. 22 June 2014
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