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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 425 reviews
88%
Recommend This Property

Ratings Breakdown

425reviews

  • 5 Stars
    281
  • 4 Stars
    83
  • 3 Stars
    32
  • 2 Stars
    13
  • 1 Stars
    16

Comfortable

By

20 July 2017

Speedy check in process. The front desk representatives are courteous. This hotel is very close to many restaurants and shops. Also close to major highways.

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Rude Clerk

By

13 July 2017

Rude clerk when I asked about the airport shuttle. The San Jose park and ride website list this hotel as having an airport shuttle and parking. Neither are true, when I inquired the guy was rude and said they did not have that. But It was obvious from the conversation that I was not the first to encounter this problem. Loud motorcycle noise at 4 am

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Comfy bed and good breakfast.

By

10 July 2017

platinumelite

Street noise is loud. Suggest earpugs for better sleep.

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Convenient location for convention center

By

10 July 2017

platinumelite

The neighborhood seems sketchy but turned out to be quiet and calm. The hotel looks like an older, two-story, "outside entrance" type, but the room was clean and reasonably furnished. The staff was very friendly and attentive. Overall a good stay for the money.

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This is not a Holiday Inn hotel

By

07 July 2017

platinumelite

This is the most unpleasant Holiday Inn I ever stayed in my life.

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hotel description

By

07 July 2017

platinumelite

The website of this hotel location does not show the outside access only to the rooms.
Some showers are in the bedroom itself, not in the separate bathroom.
Verify your booking: there was a mistake in ours, so the staff packed our stuff in bags and we could not access our room.
A room had to be rebooked.

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great service and pricing

By

05 July 2017

club

Will be back again July 2017 and August 2017 soon. All our stays in San Jose are at this hotel .Stayed here 3 times since January of this year,will be back1

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Work trip

By

02 July 2017

club

Rooms were clean, breakfast was good. I could hear the traffic, but there were ear plugs that blocked it out well.

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comfortable bed, good refrigerator

By

30 June 2017

club

The refrigerator was helpful as we were visiting relatives and they brought perishables with them when they visited. We were also able to keep our milk cold.

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Not impressive outside, but inside is good

By

29 June 2017

platinumelite

Easy to access on Monterey Road. Nice room and clean facility. Friendly staff and plenty of parking. Good choice to stay.

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Clean, quiet and great service

By

28 June 2017

club

First impressions were not the greatest but the service and quality of this hotel far exceeded our first impressions and met all of our needs. Great bed, quiet setting, and wonderful breakfast

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Great Place!

By

28 June 2017

Pleasantly surprised by our stay here. Clean room, comfortable bed and a nice pool area.

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