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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4

based on 1232 reviews
84%
Recommend This Property

Ratings Breakdown

1232reviews

  • 5 Stars
    514
  • 4 Stars
    448
  • 3 Stars
    133
  • 2 Stars
    78
  • 1 Stars
    59

great room - poor restaurant

By

三月 28, 2017

club

The Dinner(Buffet) they offered was beneath contempt. Consisting of only fish and chips with boiled vegetables. A tasteless tomato soup as well as the most humble bread. Very bad food, compared to most ordinary restaurants !!

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Ideal stay for Heathrow

By

三月 28, 2017

This was a good stay prior to flight from T5. I would stay here again.

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Convenient hotel

By

三月 27, 2017

Comfortable hotel with good service. I asked for a quiet room which was allocated to me and the beds were very comfortable

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Good, clean hotel

By

三月 25, 2017

Good, clean hotel. Good service and comfortable rooms. Only problem was breakfast. Hot food could do with a bit more choice. Sausage, beans and scrambled egg every day, got a bit boring.

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Convenient Hotel - Very Poor Food

By

三月 24, 2017

club

Well located and easy to find hotel, room was nice and most staff were helpful and friendly - food in restaurant was way overpriced, poor quality as served raw chips with dinner and serving staff were miserable

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Great service

By

三月 24, 2017

club

Great service by all staff, nice and close to airport with cheap parking

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Very clean

By

三月 23, 2017

club

Very clean, good quick service, good breakfast buffet
We have stayed there twice now and would definitely stay there again
Very handy to Heathrow

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Dinner service.

By

三月 22, 2017

It was a funny experience to queue up at the Bar to pay for the dish chosen for dinner, take a table-marker, return to the restaurant for the order to be processed by the waiter.

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Excellent service all round

By

三月 21, 2017

club

Stayed for 1 night as a break from travelling with my new wife, stayed at the holiday inn express T5 and couldn't be happier with our stay. Would definitely recommend to anyone looking to relax and unwind after a busy day. Pricing was reasonable, staff were very helpful, rooms were very clean and spacious. would happily stay there again.

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Clean and convenient.

By

三月 19, 2017

We received a warm welcome, we were only staying one night prior to a flight so very convenient. The room was more than adequate. We ate in the restaurant which was pleasant but lacked any real character. Breakfast was excellent.

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norris.

By

三月 18, 2017

The hotel is OK, for a stop over,

The food is very poor, along with the staff, in the dinning room.

The other staff are fine,

Posted byHotelStaff
三月 20, 2017
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Gaurav Bidhuri Reception Manager
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A hotel stay as it should be, the simple things done well.

By

三月 17, 2017

club

Parking available, though pay via an app. Bit of a faff, but fine, it's near Heathrow, so to be expected.
Check-in was easy, room, clean, warm and comfy.
I was due to leave before official breakfast started, and they offered me breakfast with another pre-arranged group much earlier. Much appreciated.

Would recommend

Posted byHotelStaff
三月 20, 2017
Dear Guest, Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. Just a quick update on the parking, we have the facility to pay for the parking at the front desk. I will like to thank you for your visit at our property and glad to hear that my team was able to make a difference to your stay. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Gaurav Bidhuri Reception Manager
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