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Holiday Inn Express & Suites Sterling Heights-Detroit Area

8515 15 Mile Road , Sterling Heights, Michigan 48312

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 821 reviews
94%
Recommend This Property

Ratings Breakdown

821reviews

  • 5 Stars
    644
  • 4 Stars
    108
  • 3 Stars
    23
  • 2 Stars
    36
  • 1 Stars
    10

Disappointing compared to past visits

By

23 June 2022

platinumelite

I've stayed at this hotel several times pre-COVID and it was great. I was just there for 3 nights and was quite disappointed overall. Front desk staff were young girls, quite impersonal. I'm a Platinum IHG Rewards member and at all the hotels they acknowledge this and welcome me....not this time. I was there for 3 days / 3 nights and my room was never cleaned, bed made, garbage emptied, coffee replenished, nothing! I had to do everything myself, take my garbage out, go ask for more coffee etc. Called the desk and they said...rooms are not serviced now until you check out...if you need something, ask at the desk. I could not connect to their WiFi network, no one could help me with this. Service and staff definitely not up to the quality I've experienced before at this hotel. Whoever the manaer is, you need to start managing here!

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Clean and modern hotel very welcoming and comfortable

By

14 June 2022

Very clean and modern hotel! Rooms were nice clean comfy and welcoming! Staff was very friendly and professional! 10/10 would recommend! Will return!

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Location, Location, Location

By

12 June 2022

Perfect location, just would love a shuttle to Freedom Hill

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Ok stay

By

03 May 2022

Ok stay, service wasn't the best. But overall fair. I would probably visit again. Rooms were clean and quiet. Breakfast was good and had a good selection. Front desk wasn't the friendliest. Would give 7 out 10.

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Great Hotel

By

03 May 2022

This hotel was in a good location with lots of stores/restaurants close by. It's a nice quiet place, very clean, comfortable.

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Great Staff

By

25 April 2022

platinumelite

Faima is always helpful and courteous during check in.

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Staff was great

By

25 April 2022

club

Really like the Staff and location for this HI-Express. Friendly, warm, fast to serve your needs. I routinly stay here and will continue to do so.

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Great Service

By

06 April 2022

Sterling Heights Holiday Inn Express Rocks!!!!!

They always make sure my stay is comfortable.

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Great Service

By

06 April 2022

Faima,
Greeted me with a smile and made sure that I had everything that I needed.

Thanks

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Decent Value but VERY Loud

By

31 March 2022

Constant slamming of doors from 6am - 11am left no time for sleep or relaxation. While the hotel was clean and comfortable it was more of an irritating stay due to the lack of noise control.

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Room wasn’t ready during check in

By

16 December 2021

Was told to wait in the lobby and that it will be 30-45 minutes before my room is ready. I asked to speak with a manager but there was no management on site. Because of the wait I was running late for my event.

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Hotel experience

By

11 December 2021

Very good! Good location. Nothing bad to say. Employees are nice. Did not encounter any problem.

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