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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 672 reviews
94%
Recommend This Property

Ratings Breakdown

672reviews

  • 5 Stars
    418
  • 4 Stars
    189
  • 3 Stars
    43
  • 2 Stars
    11
  • 1 Stars
    11

Comfort close to London

By

20 July 2017

club

We were only here for one night while attending Wimbledon but it proved to be an excellent stay. From the welcome to the comfortable room and extensive breakfast, I felt this was real value for money on the edge of London. I would definitely stay here again in the future.

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Convenient Hotel - Slow Wifi

By

20 July 2017

club

I stayed here on business recently when visiting the Epsom Downs Racecourse, the hotel is just a short walk away making it a convenient location, note that the hotel is a 30 minute walk from Epsom where there are shops and a greater choice of bars etc.

The room was good value and clean, there was a desk with two sockets and USB chargers and a socket near the bed (although close to the floor) for easy charging.

Check-in and out was quick and smooth.

The only negative would be the speed of the wifi, on one night it was OK but on the next it was easier to use 4G which seemed to give better speeds.

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Comfortable

By

19 July 2017

Stayed here during the heatwave so, the air con was a bonus. Very good pub next door value for money and excellent menu choice.

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epsom downs

By

18 July 2017

Clean room
Ac good
Comfy bed
TV with timer and alarm
Good internet

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Comfortable and relaxing

By

17 July 2017

club

It was a fantastic stay and will definitely stay again! Recently used holiday inn very frequently and never let me down! But each room should come with bottle water. That would be great!

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Everything you need for a business trip

By

16 July 2017

Stay at Epsom Downs regularly. Refurbished breakfast area very good. and variety of choice for quick breakfast
Room amenities meet expectations

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Great Stay

By

16 July 2017

club

Wonderful hotel next to Epsom Downs. Great breakfast and friendly staff

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Reception Staff not very interested

By

14 July 2017

i understand this is an express property but as a Spire Elite member I felt that staff were not upto standard of other hotels I have stayed at. I only received 300 welcome points. Most of the time reception seemed unmaned.
i had a problem of no lights or air over night once I asked them to fix it which they did and asked for some extra point due to my discomfort over night and they said they would e-mail no reply as yet and not expecting one!
To charge for water is also a little extreem most other places give water to Spire Elite on a daily basis.
Maybe its me being a snob and prefering Holiday Inn and Crowne Plaza but the express I use at Wandsworth are far more attentive and apologetic when a fault occures.
Being honest I may have to stay at this hotel again although would look at other alternatives in the area first. This would be a last resort.

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generally excellent hotel and facilities

By

13 July 2017

club

the only negative point in relation to previous visits and other holiday inn express hotels is the limited choice of breakfast items. No cheese or meat provided, neither grapefruit ..

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Always enjoy staying here !

By

11 July 2017

As ever enjoyed my all but brief visit here ! The fifth or sixth time to stay here so know the 'routine'.

Thought the price of the room was a bit steep, around £30 more than previously had paid !

I'll be back !!!

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Captive market and it shows

By

10 July 2017

In Epsom there is a limited choice of places to to stay therefore while the Holiday Inn provides an OK place to stay, it is very corporate - a bit like sleeping in an office - with zero personal touch and somewhat disinterested staff. Moreover, prices can fluctuate wildly depending on demand. On the plus side, the location is great, the breakfast good, and the rooms OJ.

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Nice value for money

By

10 July 2017

club

Did what it said on the tin and decent value for money. Would have liked for choice at breakfast

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