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Holiday Inn Express & Suites Sycamore

1935 Dekalb Avenue , Sycamore, Illinois 60178

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 472 reviews
90%
Recommend This Property

Ratings Breakdown

472reviews

  • 5 Stars
    298
  • 4 Stars
    105
  • 3 Stars
    39
  • 2 Stars
    19
  • 1 Stars
    11

Staff is always friendly and helpful

By

20 November 2019

platinumelite

The desk staff is very accommodating and cheerful.
The addition of auto open entry door is much appreciated.

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Comfortable bed

By

13 November 2019

We chose this location because it was on the wedding website and it was very convenient.

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Great

By

12 November 2019

The hotel was a lot better than I was expecting. The staff was friendly and the rooms were clean.

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Comfy and Clean

By

12 November 2019

A comfy and clean location. Needs some minor repairs and/or a bit of updating. Would stay again. Breakfast was the usual for IHG. Love the pillow options.

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Great Breakfast

By

12 November 2019

club

Staff was friendly and breakfast was great. I had no issues with anything.

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Not the usual high standard

By

04 November 2019

platinumelite

I should have not been charged an upgraded price and stayed in regular room. I was quoted an upgraded room which I did not want so I changed rooms. I spoke with the manager and she tried to tell me my booking agent booked it incorrectly. Hello, the booking agent is me, first lie. I called Michell at customer service and stated I would get a refund from the manager due to the mix up on the room rate. The manager would not contact me even after Michell asked her too. She was at the hotel even when Michell called but would not take the call. I called the customer service again the next day, they called the motel, and again the Manager would not accept the call. The customer service left a message for the manager to lower the rate and to contact me. She never contacted me or lowered the rate. I love IHG and will continue to stay at this brand but I won’t be staying at this location even again. In the past, I have driven past your competitors and traveled to another town just to stay at a IHG line.

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Love IHG!

By

02 November 2019

We always stay at Holiday Inns if they are available. Most of them are clean with great beds and pillows. Means a lot when you need a good nights sleep.

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Nice Hotel

By

30 October 2019

club

This hotel was conveniently located across from a Texas Roadhouse restaurant and easy to find. The only downside to my stay was the bus load of young ladies (whether it was volleyball team or what have you) - that felt the need to slam doors and have conversations in the hallway late into the evening.

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Not your typical IHG brand

By

29 October 2019

As an IHG rewards member this location didn’t not meet my personal IHG standards.
Staff was helpful and friendly. I was disappointed at appearance of room and some maintenance throughout the hotel property.

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Remote to tv

By

27 October 2019

I wanted to hookup my fire stick and the remote to the TV wouldn't change channel to HDMI input

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Terrible

By

17 October 2019

platinumelite

Drive past this hotel. Stay elsewhere as it is dirty and smells of smoke. Needs updating and receptionist that want to help guests.

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Decent place to stay

By

13 October 2019

platinumelite

Has what you need. The towels could use an upgrade

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