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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

4

based on 646 reviews
76%
Recommend This Property

Ratings Breakdown

646reviews

  • 5 Stars
    249
  • 4 Stars
    247
  • 3 Stars
    94
  • 2 Stars
    33
  • 1 Stars
    23

员工效率高,但餐饮和酒店设计有不足之处

By

17 October 2017

员工效率高,但餐饮和酒店设计有不足之处

比如早餐就餐环境惨不忍睹,地上脏的根本无法下脚。
早餐的菜肴完全没有味道
房间里的办公区域,和别的智选不同,与电视形成钝角,因此不能在一边用办公桌的时候一边看电视,感觉此设计用户体验不佳。

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管理极其混乱

By

17 October 2017

入住时间酒店三层搞了个什么送羊毛围巾的促销活动,一大群大妈上上下下把电梯间围得水泄不通,吵吵闹闹乱七八糟,弄得更菜市场似的,严重影响住店客人的通行。不知道酒店管理方怎么会放任这种事情的发生,严重的管理失职。再个客房设施非常陈旧,下水不畅,非常容易积水。整体水准完全不达标,以后不会再考虑了。

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酒店档次不同,按需求选择

By

16 October 2017

club

入住时赶上个前台员工接同听客人电话,问一堆问题,虽然不知道是个啥样的人,但好可笑,问怎没没有浴缸和浴袍,还问怎么没有红酒杯,服务员连忙解释,智选的标配没有,酒店档次不同,价格也有差异,就智选而然言,方便舒适快捷,所以各位在选择酒店时一定要看好酒店的标准和品牌是什么,提供什么样的服务员在预定。体提个善意的建议给洲际,就刚才提到的浴袍浴缸问题也不能全怪我们这些客人,因为您的品牌夸度太大,也没有告诉客人不同品牌酒店服务和设施的不同。

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暖心的早餐

By

16 October 2017

club

错过早餐时间,但依然可以吃到早餐,吐槽下~以后不填写这个了,干嘛非要填写五十个字,洲际怎么能这样,瞬间失落... ...写这些不是凭自己的观念吗!?还必须!不吐不快,这下够五十字了吧!

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性价比还挺好

By

16 October 2017

club

酒店性价比还是可以的,价格不算贵,服务很好,就是酒店太久了有些旧,毕竟一分价钱一分货嘛,用j句小品台词要啥自行车啊“”毕竟星级和价位在那里摆着呢,还是比较满意的。

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位置好

By

15 October 2017

位置好,夜里办理入住只有一人,排队较长,另一值班人员不会操作,办理入住时间较长。在这家店发生了这两年来第一次官方APP订好,且有订单号和预定邮件的情况下酒店找不到预定记录,最后以积分报价入住了没有积分的房间。酒店也没有解决此问题。

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酒店服务质量较差

By

12 October 2017

- 酒店设施比较陈旧
- 洗衣服务按照洗衣单是当日送,次日返还。入住后洗一件衣服,第二天没有到,询问前台,回答说不清楚,后来还有人说是三天以后才能返还。最后联系值班经理,要求把衣物退还,因为第二天一早就要离店。值班经理说尽量第二天早上7:30送到房间。第二天到前台催了,才看见衣服送来。差评!
- 酒店大概热衷于各种推销,那几天是健身房开张,各种人流如潮水一般,一天不绝,电梯非常繁忙。三部电梯都要等很久才能有, 而且往往是塞满了人。
- 早餐很差,比去过的所有的智选假日酒店都差。品种少,质量也不怎么样。每天都是旅游团的人哄抢早餐。
- 退房以后不能及时登记会员房晚。打电话去催了三次,第一次说没问题,马上登。之后一周都没有显示登记成功。第二次前台说预订部的人下班了,明天请早。第三次说调查了给我电话,之后电话说要30天以后才能登记成功。要快一点的话,可以自己联系洲际的客服,2-3天就可以好了。之前也在别的酒店碰到过忘记登记会员房晚的事,基本是当天或者次日就能显示。第一次听到要30天,或者要我自己打电话给洲际客服。看来员工培训不够,业务不够熟练。

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假期好选择

By

10 October 2017

club

公共假期出游的好选择,设施齐全方便,交通便利。带着孩子入住也没有任何不便之处。因为是假日出行,早餐体验一般,人较多,食物供应没有很好,秩序稍显混乱,希望改进。

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性价比还可以

By

10 October 2017

platinumelite

位置很好,交通方便,出面步行即可到达海河,可以看到天津之眼,距离古文化街很近,步行20分钟。房间设施略陈旧,床很舒服,早餐还可以 。

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比较的满意

By

09 October 2017

platinumelite

这家酒店位于天津市市中心位置,离天津摩天轮很近。酒店的总台服务还可以,但是没有主动给白金卡用户升级房间及赠送水果。房间的设施还行,早餐的种类不丰富,希望改进。

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服务不错

By

09 October 2017

服务人员很热情,虽然只住了一天,但是整体感觉得到服务人员的专业服务。地理位置很不错,但是店子装修有些过于陈旧,有些失望。因为过于陈旧的房屋内饰让人无法清楚感受到是否打扫的干净整洁。曾经在泰国的清迈入住过智选假日,内部装饰类似于天津这家。有损体验

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服務一流

By

09 October 2017

club

很不錯的一次體驗,符合我對智選類酒店的預期!
服務員很熱情,對我提出的問題都很熱情的回答!
睡眠也很舒服!以後還會再來!

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