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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 794 reviews
88%
Recommend This Property

Ratings Breakdown

794reviews

  • 5 Stars
    478
  • 4 Stars
    195
  • 3 Stars
    51
  • 2 Stars
    38
  • 1 Stars
    32

Quick, friendly check in.

By

28 March 2017

club

We stay in the Holiday Inn whenever we can because of the reliable level of service and facilities. We expect the rooms to be clean and well appointed, the staff to be friendly and helpful and we're not disappointed.
The breakfast-included had a very nice selection, with everything from cereals and oatmeal to toast, eggs, meats and fresh fruit. When I mentioned there was no brown sugar for my oatmeal to one of the restaurant staff she made a point of going into the back room and bringing me some.
It's the little courtesies that make all the difference .

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Good Hotel

By

27 March 2017

It was one ob the best hotel I stay in! I love it and recommend it for other people

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Excellent

By

26 March 2017

Had a great experience and I look forward to staying at this hotel again in the future.

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Room condition

By

25 March 2017

club

During our stay plumbing did not drain properly (sink, tub drains backed up).

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Good service

By

24 March 2017

club

Staff is very polite and ready to help you anytime. Rooms are good and specious, but the carpet needs cleaning.

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Good location

By

23 March 2017

Re Room ; One wash basin in bath was a handicap.

Re breakfast : Not having a few gluten free options was a little disappointing.

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Consistently comfortable

By

22 March 2017

club

Check in staff were quick and friendly. Room was clean. Comfortable bed. Good shower that was not made for a short person.

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Comfortable, clean and quiet room

By

20 March 2017

club

The Hotel was clean, comfortable and quiet. The breakfast was great. It would have been better if we could have gotten an earlier start than 7:30am since we had a destination to get to.

The only issue I had was a slow shower drain.

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Comfortable, friendly, affordable

By

20 March 2017

The only detail that needs attention: windows are not heat and sound insulated - quite a bit of traffic noise from nearby freeway. Generous and varied breakfast buffet

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Served its purposr

By

19 March 2017

The rooms were small and clean and I was able to sleep. It was difficult to find the room from the parking area.

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Friendly Staff

By

17 March 2017

club

I stayed at Holiday Inn Express in Walnut Creek for 5 nights. I found my room to be adequate, but perhaps a bit dated. I had a king size bed which had seen quite a bit of use, but the linens were of good quality and clean. The one annoyance was the heat/AC unit. It was the typical unit under the window with buttons to push for control of the temperature. It worked well, but was very noisy. I could not sleep with it on, so I cooled the room down and then turned it off when I went to bed. The bathroom light and fan were on the same switch and again, I found it to be loud. I wish I could have turned on the light without turning on the fan. The room, halls and elevators were clean and the carpets were not worn. All in all it was a good stay and I will go back again.

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Nice hotel that's reasonably priced

By

17 March 2017

platinumelite

Probably the best bang for your buck hotel in the East Bay/Walnut Creek area

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