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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 530 reviews
90%
Recommend This Property

Ratings Breakdown

530reviews

  • 5 Stars
    358
  • 4 Stars
    96
  • 3 Stars
    36
  • 2 Stars
    24
  • 1 Stars
    16

worst to date

By

21 July 2016

First, This is a sorry excuse for a IHG
>hotel, probably the worst one to date I have had to stay in. Secondly, The
>room was booked by phone, and agent was very rude to my wife who made
>reservation as I was on road driving. Agent was told no smoking, given my
>Rewards number, and on my account it states non-smoking. I was shown a
>smoking room, that I could not get past the entrance of after getting hit
>by the ci smoke emanating from the room. I thought your hotels were
>supposed to be non smoking by law nowadays? Then was told the only other
>room available was a Jacuzzi suite, and that was all that was available,
>take it or leave and find something else, at least it was not as bad as
>first room at first. After getting to room, Late at night(1130) we found
>blood stains on sleeper bed , stained floors, fire sprinklers that were
>loose, Jacuzzi that had mold around the inside, bathroom that was not
>stocked properly, and carpet that was beyond dirty. I also had wife ask
>about parking due to the fact that I was pulling a car trailer, and needed
>ample space to manure it when trying to park, She was told there was plenty
>of room, as was I when I arrived, but that was a lie. And it just got worse
>from there as I have explained. When I showed the pics of the disturbing
>areas, front desk clerk said she would report it to housekeeping the next
>day, REALLY!! As far as being a platinum member this was very disappointing
>and feel IHG should sell and rebuild elsewhere. Staff should have to check
>rooms, and housekeeping needs to be fired or retrained on IHG standards!!

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Great place to stay!

By

19 July 2016

club

Very clean and bright room, King Suite.
Also liked I could reserve a smoking room. They are getting harder and harder to find...
Food for breakfast was a good variety of foods, and filled several times while we were eating.

I would definitely come back and stay at this hotel.

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Nice place to stay

By

17 July 2016

club

We enjoy Holiday Inn and can always count on 99% of them to be great!

Thank you!

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Great Pool and Hot Tub

By

13 July 2016

club

Convenient to the Interstate. My Kids loved the 24 hours Pool and Hot Tub area!

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Great night away

By

12 July 2016

club

The hot tub suite was wonderful--spacious accommodations at a good rate. All other amenities were nice. Clean, friendly.

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Friendly staff, very clean, good ammenities

By

08 July 2016

platinumelite

Only stayed overnight but the room was very clean and all of the staff were attentive and nice. The amenities, primarily indoor pool and free breakfast are a great to have when traveling!

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Comfortable hotel close to the Blue Ridge Parkway

By

07 July 2016

Welcomingfriendly hotel staff, comfortable beds, easy access to the Blue Ridge Parkway made for a relaxing and enjoyable weekend break. Good selection of breakfast items, including healthy choices and lots of restaurants close by for dinner. In room microwave and fridge a bonus for families.

Posted byHotelStaff
07 July 2016
Thank you very much for the great feedback. We love it when our IHG Rewards members enjoy their stays with our hotel.
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My favorite place to stay in Waynesboro

By

05 July 2016

platinumelite

Excellent staff, courteous... friendly. This is a clean, comfortable hotel nice and handy to restaurants

Posted byHotelStaff
05 July 2016
Thank you very much for the feedback. We are glad this is your favorite place to stay while in my area. Looking forward to your return.
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not happy

By

02 July 2016

club

What is the point of my taking the time to fill out the other
commen section and you now ask me again to do so?

Posted byHotelStaff
05 July 2016
Hello, I am very sorry for the questions. It really helps us improve our hotel for our guest. Your feedback is very important and we must ask a lot of questions to make sure we understand everything that is going on.
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Nice clean hotel

By

29 June 2016

club

This is the 2nd time I booked this hotel because it is clean and comfortable.

Posted byHotelStaff
05 July 2016
Thank you so much for the great comments. IHG has been working on this great cleaning program that I think all of our guest will love and appreciate. A clean room is the most important thing we try to provide to our guest and I'm glad we delivered to you. Thank you again and we look forward to seeing you again in the future.
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waynesboro route 340 review

By

29 June 2016

club

stay here often for work, always a pleasant experience.

Posted byHotelStaff
05 July 2016
Thank you so much for the kind words and also for staying with us so often. We consider you family and we love to have you here.
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great stay

By

28 June 2016

club

very nice clean spacious room.the indoor swimming pool and hot tub and sauna were extremely nice.the breakfast had way more stuff on it than i expected.it was delicious.everybody was very friendly and i would stay here again in a heartbeat.

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