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85%
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Esperienza complessiva 4.1
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Nice room, below average service
ByEarlyFlyer
22 November 2020
I enjoyed the room and facilities, but had multiple issues with the taxi service that was ordered in place of the free shuttle that wasn't running. I had only a very brief overnight stay to catch an early flight, and had issues with the hotel-arranged taxi on arrival and departure. I understand the transfer isn't the primary focus of the hotel, but in this case the misleading information and handling of my issues left me disappointed from the beginning to the very end of my stay. I arrived frustrated the night before my flight and then had to literally argue with a taxi driver on arrival at the airport due to wrong information that one of us had been given by the hotel. For such a short stay, the extra hassle and expense were not worth it, and I would have been better off staying somewhere else, or just sticking it out at the airport for the night.
The breakfast experience the next morning was also very strange. I had breakfast quite early, and while I understand and appreciate that they had extra measures to take into consideration because of Covid, I was unimpressed that I had to point at my food choices in a completely dark room with no light to even see what I was doing. This is obviously just an inconvenience and not a huge deal.. but it simply wasn't a good customer experience.
Obrigada.
ByOliveira
21 November 2020
Obrigada por nos receberem tão bem. A comida do pequeno almoço é deliciosa. O staff também é todo incrível. O quarto estava super limpo. A Diane é uma pessoa excepcional. Muito obrigada Diana. Fazes a diferença.
séjour excellent
ByAnto
11 November 2020
le personnel était à l'écoute, très serviable et souriant
possibilité de restauration 24h/24
petit-déjeuner délicieux
chambres propres et communicantes si nécessaire (idéal avec des enfants) avec bouilloire et thé/café
parking avec suffisamment de places
petits commerces et restaurants à proximité
une attention particulière aux enfants (menu, dessins et crayons)
Excellent 5* Customer Service, great hotel
ByGourmetZurich
09 November 2020
Mr. Lukas Mueller, Operations Manager, is an asset to this hotel. His check-in was world-class and he even called the room to ask if everything was okay and if I needed anything. She should be named employee of the month/year by IHG.
Hotel is great, rooms are large and very clean, and the service is outstanding.
Will stay there again. Thanks
2 nights at Zurich Airport
ByRudito
08 November 2020
The HIE Zurich Airport implements the Covid-19 instructions very well. I felt safe at all times.
Übernachtung
ByPierre
08 November 2020
Schöne Zimmer gut und Modern Ausgestattet alles Sauber und sehr Ruhig.
Im Bad ist das Einzige Problem der stobsel vom Lavabo der nicht Funktioniert
Très bon séjour
ByTortue
02 November 2020
Accueil - Chambre - Petit-déjeuner - Repas du soir : tout était très bien.
Un grand MERCI au personnel pour son accueil et garder votre sourire - si agréable durant cette période de crise sanitaire.
Hôtel à recommander.
Preisleistung perfekt trotz Corona
BySwiss2020
01 November 2020
Sauberes Hotel
Sauberes Zimmer
Tolles Frühstück
Tolle Mitarbeiter
Und das trotz Corona
Grossartiger Service
ByKronos38
01 November 2020
Das Hotel ist sauber, die Zimmer sind gross genug, die Betten bequem, im Zimmer Wasserkocher, Tee und Kaffee vorhanden, ideal für Kurzaufenthalt, gute Busverbindung zum Flughafen (Bushaltestelle in der Nähe, ca. 10 Min. zu Fuss erreichbar), die Fahrt dauert gleich lang wie mit Taxi.
Frühstück ist ausreichend gut. Empfang und Bedienung nett und zuvorkommend.
Great Service
Bycikersable
28 October 2020
Amazing hotel, extra clean rooms and reception desk/bar. Breakfast solution nowadays works really well. Super service, staff attitude is unique. Friendly, smart, outgoing people. Better experience than in much more expensive hotels. I will come back there for sure.
Nice hotel
ByBojan44
27 October 2020
Clean, nice bathroom, comfortable bedroom.
Room should have a fridge.
Some staff who served breakfast spoke little English.
room, etc.
Byhank
26 October 2020
Used coffee cup left on room counter.
No note pad or pen on night table.
No teletext or Swiss French channel on TV. Teletext inquiry made, staff checked unsuccessfully in room.
No list of TV channels.
No bathroom furnishings.
Wrong Visa bill stapled on my check out - then corrected.