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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
86%
のお客様がこのホテルをおすすめしています。

総合評価

4.3

XXに基づく 937 お客様レビュー
86%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

937お客様レビュー

  • 5 スター
    601
  • 4 スター
    172
  • 3 スター
    66
  • 2 スター
    49
  • 1 スター
    49

Bedbug found, staff unsympathetic

By

12月 01, 2021

Found a bedbug in our room late at night. Captured it and brought it to front desk. Even took a picture. Front desk totally unsympathetic and unfazed. Told to deal with it in the morning. Had to haggle to get them to change our room that night. When I approached front desk about the bedbug the next morning, they offered me one comped night of a 2-night stay, but offered no apology.

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Great experience

By

11月 16, 2021

All but good things to say! I enjoyed my stay there. Great service and great staff! I highly recommend it!

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Comfortable room for reasonable price

By

11月 11, 2021

club

I was looking for an affordable hotel with a good reputation and close to the Freeway. This property met these criteria.

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Terrible

By

11月 10, 2021

This property seemingly was decent but was NOT! I was bitten by bedbugs more than 5 times. Once reported, the offer was to move into another room but with the amount of bites coupled with my traumatic experience thus far, staying on the property was not an option.

Additionally, after sending pictures of the insects and insect bites to the manager and owners, they still did not make this situation right!

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Smokey Hotel

By

11月 07, 2021

club

Hotel smelled horribly of smoke, alarm in room went off at 4am, sheets were dirty and shower wasn't clean. Never made my bed and no sleep towels.

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Excellent

By

10月 28, 2021

platinumelite

Good experience. Excellent staff. Very friendly and helpful. Would highly recommend this facility.

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Weekend with my wife

By

10月 27, 2021

The hotel was great and the room was very clean! We enjoyed our stay!

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Needs Work

By

10月 22, 2021

club

Overall inside cleanliness below standard. No cups or regular coffee in room. Chair had such disgusting stains we refused to sit on it.

Overall, not a good experience. Usually, we can count on HI Express having clean and upkept rooms, hallways and lobby. This one did not!

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Comfortable bed

By

10月 20, 2021

club

So we started our honeymoon at this hotel. The first room we were given was not clean so we were given a new room. We were then upcharged for the difference in the room without being told so. The morning manager fixed the price and was kind and helpful. The breakfast was not the best but the manager on duty was doing everything himself due to the lovely staffing shortage across the country.

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Nice stop

By

10月 19, 2021

platinumelite

The elevator probably needs a little work. Other than that it was a quick overnight stay that was pleasant to experience with this facility

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Top Notch

By

10月 19, 2021

club

I felt like the staff took great pride in their work and it showed in the wonderful atmosphere!!

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Great stay!

By

10月 16, 2021

So when you first drive up and walk in, the building itself seems dated compared to some of the other newer hotels there, but we were pleasantly surprised by the high quality of this hotel. Everything in the room was updated and new, and everything was extremely clean. The bathroom was fantastic as it actually had an exhaust fan in it! The mirror even had this “fogless” ring that didn’t fog up after a hot shower. There was a sitting area, separate bedroom, fridge and kitchenette sink. This place was really nice. We will stay again, and I highly recommend it!

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