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Holiday Inn Express & Suites Petersburg-Fort Lee

11979 South Crater Road , Petersburg, 버지니아 23805

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83%
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전반적 평가

4.2

기반: 1310 이용후기
83%
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Ratings Breakdown

1310이용후기

  • 5 스타
    798
  • 4 스타
    234
  • 3 스타
    112
  • 2 스타
    83
  • 1 스타
    83

Amazingly clean

By

11월 29, 2021

This is a 3 year old hotel and is amazingly as expected. The service checking in was quick and efficient. The room was very clean. The staff was amazing(aside from the few times you couldn't find anyone at the desk near or around it). The kids enjoyed the pool.it was peaceful.

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worst Holiday I have ever stayed at.

By

11월 29, 2021

The first night there was a ticking noise coming from the vent in the bedroom. There was a guest complaining about it when we checked in. There were bugs all over the ceiling in the bedroom and the bathwater was dirty. Upon checkout the clerk was very unprofessional, cursed at me in from of my children and even though i had all these issues, she was going to charge me for another day because I didnt check out before 12 even thought the. night clerk gave me a late check-out.

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Stay

By

11월 23, 2021

club

Easy check-in and check out. Overall, the room was clean except for when we pulled the couch out into a bed. We found clothing from the previous guests underneath it. The breakfast the next morning was not impressed. Breakfast started being served at 7:00 or 7:30 and by 8:00 they were out of eggs and we're not making any more. Had no milk for cereal and the waffle or pancake machine was not functioning. Did not like that. There was no vending machines in the hotel. Only a canteen that was missing. Most items. Had to go down the street 10 minutes to the Wawa to get extra sodas to drink in our room

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Nice looking but lacking

By

11월 17, 2021

platinumelite

Hotel looks nice but other than comfortable beds the rest was lacking. Don’t understand how oatmeal can be cold! Bagels were individually wrapped but were stale and hard. The bathroom tub had to be rinsed before I stepped in. Shampoo container was clearly empty and the other container didn’t pump correctly..

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Great reception everything clean

By

11월 14, 2021

The person at reception was professional and nice and everything in the hotel was clean

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Not best experience

By

11월 14, 2021

There was long hair on the bathroom floor, the hallway smelled like pot, there were bags of beer cans and half eaten food in the hallway for way too long. Patrons were drinking beer and wine, listening to very loud music in the dining area at Breakfast, making it difficult for other patrons to enjoy their breakfast. The kitchen help seemed overwhelmed by the group of people partying in the dining area. It appeared there was no control by the staff and no manager either on the premises or concerned with their other guests comfort level. I truly was appalled by what I saw from front desk pot smoking out back while on duty to customers running amok. This location will be in my Do Not Stay list when we return home . I will certainly tell all my snowbird friends to pick a different hotel in this area.

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Not the best place to stay

By

11월 13, 2021

club

The bathroom shampoo dispensers were crusted over with a white substance. Beers were left in a refrigerator. Microwave did not work. Not much breakfast options left at 8:30 am when it closes at 10am. Staff made you feel like they did not want to be there and we were disturbing them.

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Staff was Amazing

By

11월 09, 2021

Over all it was a nice stay. We were very disappointed by the fact our jacuzzi tub did not work. Even more upset that no one did anything about it sadly. The breakfast and eating area was superb. The pool was heated and there was plenty of room in the hot tub.

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Pleasantly surprise

By

10월 27, 2021

I didn't have a chance to stay at an Holiday Inn Express recently and was surprised in the size of the room and the amenities that were in my room. I would recommend that anyone looking for comfort and value to try a stay at this location

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Terrible experience. Would not recommend

By

10월 20, 2021

I encountered nothing but problems with the reservation, room, and it's cleanliness. Management refused to speak to me until after I had called IHG Customer Service. The problems were not resolved to my satisfaction, and I don't plan to return to this property in the future

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Great Service

By

10월 16, 2021

club

The stay was awesome. Breakfast was good and open at good times. Would definitely recommend to friends to use.

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great experience

By

10월 14, 2021

club

better than previous motel in area, everyone was very pleasant and courteous, checking went very quickly, when you had me choose my check in time in advance and all was ready for me to sign and get door keys, less than 5 minutes.
COVID precautions were great and understandable.

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