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Holiday Inn Express & Suites Bensenville - O'Hare

811 East Grand Avenue , Bensenville, Illinois 60106

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Comentários dos hóspedes
Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.
88%
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Experiência geral

4,4

baseado em 458 avaliações
88%
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Ratings Breakdown

458avaliações

  • 5 Estrelas
    324
  • 4 Estrelas
    69
  • 3 Estrelas
    25
  • 2 Estrelas
    24
  • 1 Estrelas
    16

Clean and comfortable, modern room.

By

janeiro 06, 2021

I stayed in this hotel on Christmas night since I did not feel comfortable staying with family during COVID,. I was impressed that a hotel in the Chicago area was serving a hot breakfast. Everyone on the staff was extermely nice and helpful. A very pleasant experience overall!!

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The hotel was great customer service by front desk left much to be desired

By

janeiro 06, 2021

platinumelite

The person they had working the front desk was incredibly rude. She pulled the breakfast worker away to chat while guests were waiting. Then we wanted to swim. I went up to the desk to ask for towels (since they weren’t stocked)and she had someone get them for me. The pool area was trashed when we got there. We called the front desk and let her know that the area needed serious attention. She then tells me that they were busy the night before and that the pool was going to open late. They have already greatly reduced their hours because of COVID and that they would reduce it more was upsetting especially since she didn’t say anything when we went up to the desk. She said someone would be down to clean and that we couldn’t swim until they did. After 15 minutes no one appeared so I went back up to the desk. The front desk agent was sitting in the breakfast area eating and ignored me. One of the other employees (I think a housekeeper tall thin guy) asked what was going on and after seeing that I was upset dropped what he was going and cleaned the pool area himself. The front desk gal gave attitude as we walked past. Then later as we were losing the car, she was on speakerphone on a personal call for the 45 minutes between when my husband took the first load out and when we left she was still on the call. Other than the pool issues and this particular employee our stay was great, but I will not return to this location while that person works there.

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Great customer service

By

janeiro 04, 2021

Front desk went above and beyond to make my stay smooth and comfortable.

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Excellent

By

dezembro 29, 2020

Everything good. It was just one night, but would come back.

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Great Experience

By

dezembro 27, 2020

club

I was forced to find a hotel because my truck (commercial trucker) broke down. I chose Holiday Inn because of my trust of the brand, and this inn because it was close to the repair facility. I was not disappointed in any way.

I cannot comment on the food offerings because I didn’t try any of the offerings. If I’m ever in the area, and need lodging, pthis will be my first choice.

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Stay

By

dezembro 27, 2020

The hotel looks great but needs to reassure the cleanliness

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Thank you

By

dezembro 18, 2020

We will see you next year. Staff was perfect. The room was excellent.

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Excelente Todos muy lioapik todo excelente muy agradable

By

dezembro 16, 2020

Todo biene excellent el servicio el cucarro el hiérale

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Excellent hotel and wonderful beds

By

novembro 24, 2020

platinumelite

I needed an overnight stay as I was transitioning from one state to another and this property was close to the airport and major highways. This property was immaculate and practiced social distancing. The rooms are decorated well with the latest amenities like charging stations. But the gem of my experience was the bed... it was plush, yet firm and had excellent pillows and bedding. Plus the mattresses had bed bug protectors. As a person who travels a lot, a good bed is hard to find. Finally, the staff is warm and welcoming. I totally recommend this property.

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Excellent/Comfortable stay always

By

novembro 23, 2020

Good stay always! I love the workers they are always nice and helpful

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Awesome

By

novembro 18, 2020

I wanted to have a clean and relaxing mind break away from all my stress and troubles of my commute from home and work so I decided to take a much needed get away. What I thought would be a one time thing this holiday in have made me realize that it will now be twice a month. The staff is very friendly and knowledgeable of all things that are ask. The service and food was great. It was just a very over all relaxing experience that I can’t wait to experience again.

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Clean and comfortable

By

novembro 18, 2020

club

We only were at the hotel for a few hours until heading to airport. Nice and clean but it is a new hotel. Didn’t try breakfast as left too early. Staff were very nice

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