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Отзывы гостей
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86%
гостей рекомендуют этот отель

Общее впечатление

4.1

на основании 1771 отзывов
86%
гостей рекомендуют этот отель

Ratings Breakdown

1771отзывов

  • 5 Звезды
    882
  • 4 Звезды
    526
  • 3 Звезды
    177
  • 2 Звезды
    98
  • 1 Звезды
    88

Some poor staff

By

2021 七月 15

club

Poor members of staff which make promises and don’t deliver is the main issue with this stay.
A number of issues with the stay including room key lock, aircon, staff providing controversial information, especially night GSM, day time staff notified that maintenance was in and night time staff said air con wouldn’t be fixed till the mid week.
From someone who’s worked for the brand, I could tell that the air con in that room was known to all staff as a room that’s air con does not work.
I was also Initially checked into a dirty room.
Poor customer service, I would expect some form of good will gesture with an offer of some points to be provided. None given.
Value for money was not what I would expect.
My IHG points still have not been credited.

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I had a great stay in this hotel

By

2021 七月 13

I had a great stay in this hotel. Very Clean, accessible and very friendly staff. I would rate them ⭐️⭐️⭐️⭐️⭐️. Thanks for a customer service that time. She is very accomodating. I think she speaks Spanish ( from Chile). I love to stay there again if i will be in Manchester.

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Great service and room, pleasantly surprised

By

2021 七月 12

I don't always leave reviews but I was so pleasantly surprised, especially as this is part of a "chain".
Particularly the staff who were all professional friendly and extremely helpful.
The room was clean and spacious with great wifi, TV and facilties. Excellent

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Good sized room, friendly staff, clean and tidy.

By

2021 七月 11

club

Good sized room, friendly staff, clean and tidy.

Breakfast was a let down, with little choice and was literally in a bag.

Great location and a walk from anywhere central.

Was some noise from bin men at 3am which woke us up for an hour or so!

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poor customer service

By

2021 七月 07

Upon check in, we asked for a room not to face the busy Oxford Road due to the fact we don't want to be woken up considering there must be a lot of traffic during the night. We were promised that on a higher floor we shouldn't hear anything.

However, there were still lots of noises even after midnight which clearly proved our worries were correct. I went to the reception early morning to raise my concern with the same reception lady but she wouldn't even apologise for not honouring our request in the first place and as a result it affected our sleep. My wife and my son and myself we didn't sleep well. She even said she couldn't guarantee the noise level on Oxford road. This is really rude considering we asked her when we checked in that we would like to have a room on the other side so we don't have to face Oxford Road traffic she just wouldn't let us have a room on a quiet side.

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Breakfast Experience.

By

2021 七月 06

I appreciate that trying run a. Hotel in an area with a very high infection can be difficult but
I do appreciate that trying to run a Hotel in an area with a very high infection rate is difficult to say the least but a bit more thought could given as to how Breakfast is presented.
On the first morning individual fruit juice packets
were on display but later in the week these were replaced with Communal packs of juice.
Also no Bread was offered all only croissants or Bacon Rolls which had to be asked for at Reception
Counter.

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rooms need painting and to be repaired.

By

2021 七月 05

platinumelite

not great hotel, the room was dreadful - black marks all over the walls - it needed a good coat of paint. The light was broken by the bedside.

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Worth itb

By

2021 七月 04

The staff were so friendly and helpful. The room was really nice and definitely worth the price. I enjoyed my stay here. Breakfast was included and it was alright but there wasn't a wide variety of options.

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Comfortable Stay

By

2021 六月 26

This was an awesome stay by the IHG in reasonable price. as a negative mark, i should say that IHG not provided any shoes/Chappals for room use, i have to be walked bare foot in the room. Most of the travelers are wearing shoes so atleast they need a pair of chappals/sandals for inside room use.

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Хорошая цена и отличное обслуживание

By

2021 六月 26

Ездили отдыхать в Манчестер семьёй с ребёнком, номер был чистый, были небольшие пробелы в чистоте, но они не так заметны. Душевая и туалет очень чистые. Завтрак не плохой. В целом по данной цене очень даже отличный вариант, находится в центре города.

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A good choice of accommodation in Manchester

By

2021 六月 24

A good option to stay in Manchester. It's a bit away from the main city centre shopping area, and the main eating options, but all within easy walking distance. Quite possibly because it is away from the main part, it was also a quiet stay so that was particularly appreciated.

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Look no further this place is excellent

By

2021 六月 20

This hotel is maintained and run to a very high standard, Security, cleanliness and customer care are excellent.

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