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Holiday Inn Express Chicago-Downers Grove

3031 Finley Rd , Downers Grove, Illinois 60515

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
77%
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整體經驗

4

根據 1246 評論
77%
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Ratings Breakdown

1246評論

  • 5 星級
    633
  • 4 星級
    296
  • 3 星級
    120
  • 2 星級
    112
  • 1 星級
    85

Good service

By

4月 01, 2020

club

My overall stay was great, and the customer service as well. The lobby all other areas of the hotel was very clean.

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Driver

By

3月 27, 2020

Great staff, fast friendly service, nice room, lot’s of parking available,

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Everything shut down

By

3月 23, 2020

Due to Corona virus everything was shut down.
No food. No room service.
No fault of hotel.

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nice room, unfair pet policy

By

3月 18, 2020

club

We stayed there for the breakfast and location, the mattresses need to be turned, it felt like the head was lower than the feet, if the mattresses were turned that would be different. The pet fee is unfair, we were there four nights and the pet fee riveled the room fees, our two small 15 pound dogs were no more trouble than a 50 pound single dog. We stayed with no room service due to the dogs, but were not credited the room service fees. Other facilities charge a flat fee for pets. We were charged $40 a day for our two little dogs. they were not in their own rooms

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Need new beds

By

3月 17, 2020

platinumelite

I stayed for the weekend, the beds were so uncomfortable I was in such pain after the first night, having to stay another night in that bed was awful

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Friendly

By

3月 17, 2020

club

Overall everyone was nice. Enjoy the stay. Will come back next time in the area. Close to several restaurants. Enjoyed Brickhouse next door!

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Convenient location

By

3月 17, 2020

club

This is an older hotel and not and new/modern as other Holiday Inn Express hotels I have stayed at. The hotel is convenient to the west suburbs of Chicago.

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Dirty Sheets!

By

3月 16, 2020

club

My bed had dirty sheets on it. It was really late, and we had an early morning coming up, so I didn't complain to the front desk - especially since the clerk seemed so put out when I asked her why I didn't get the rate I had reserved the room at, then I had to prove to her that the rate was from the Holiday Inn Express website. But the sheets were stained (I have no idea from what, so I attempted to sleep on top of them. But my sleep was horrible, thinking about what else may have been in the room.

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Great stay

By

3月 15, 2020

club

Clean with nice staff and breakfast. They make you feel at home and are very concerned with your overall experience

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Older property that tries hard to make your stay good.

By

3月 15, 2020

club

Staff was friendly but failed to recognize me as a club member. Rooms are somewhat updated. I really believe this hotel could become more welcoming with a nightly managers reception of beer/wine and appetizers in the café area.

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Poor

By

3月 11, 2020

Poor experience. Many issues including no cable tv, internet. Cold breakfast. Spoiled fruit.

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Not up to HIE Standards

By

3月 11, 2020

club

I have been loyal to Holiday Inn Express for many years, but this experience has me reconsidering this going forward.

First off, when I was checking in, the desk clerk didn't want to honor the rate that I had reserved the room under and was argumentative about it until I finally showed her what the room was listed at on the HIE website for AAA members. We finally got that resolved, though.

Then when we got to our room, it smelled musty. I went to turn on the AC to get some fresh air in, and the display on the AC unit wasn't really working fully, so there was no real way to know what temperature I was setting it to.

But the icing on the cake was when I went to pull back the comforter on one of the beds. The bottom sheet was stained in multiple locations - I honestly don't think the sheets had been changed on the bed. I ended up sleeping on top of the top sheet. I would have gone to complain, but it was late and my daughter was exhausted, so I dealt with it.

Considering that my last HIE experience was bad at another location, I will likely not be returning to the brand going forward - their standards aren't what they used to be.

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