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Holiday Inn Express & Suites Lake Zurich-Barrington

197 S. Rand Road , Lake Zurich, Illinois 60047

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
96%
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整體經驗

4.6

根據 873 評論
96%
推薦此物業

Ratings Breakdown

873評論

  • 5 星級
    645
  • 4 星級
    155
  • 3 星級
    44
  • 2 星級
    14
  • 1 星級
    15

Clean

By

11月 12, 2020

Nice and clean. I arrived around 9pm ,front desk girl was friendly and helpful when needed. Bed and pillow very comfortable. Got woke up around 1am from woman above me laughing loudly (glad she was having good time but please be considerate of others ) but that's not the hotels fault. Other than that I slept so good ! Left early next morning and different front desk girl but also friendly.

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Safe Business Stay

By

10月 26, 2020

Covid-19 has many of us limiting our business travel these days. As I've been a long term customer of Holiday Inn Express, Lake Zurich, this once again was my choice of properties. It was reassuring to see they had taken positive steps to ensure the safety of guests and there employees. Hand sanitizer stations were convenient, plexiglass shields were up at the front desk, and a no touch checking in system was in place. Breakfast was also handled in a very safe manner, with an attendant providing hot breakfast sandwiches and cold options.
I had only one issue with the toilet not filling with water, but management took care of it immediately.
I will continue to support this property as we work through the pandemic.

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just me

By

10月 20, 2020

club

The hotel sets 100 yards back off of Hwy 12, hard to see.

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Lake Zurich stay experience

By

10月 12, 2020

Tucked away behind a shopping area, this property served as a convenient place to stay while visiting the area for the first time.

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Very clean and comfortable room.

By

10月 03, 2020

platinumelite

The room met our expectations for cleanliness and sanitation for travel during the current COVID-19 era.

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Great place for a quiet recovery

By

10月 02, 2020

club

Our mother was scheduled for surgery in a nearby hospital, so we reserved a Queen suite for weekend. There was enough space for 4 adults to comfortably be in the room. The hotel was attentive with towels and toiletries. The room was clean when we arrived and was cleaned once during the weekend. Keyanna Glasper at the front desk was exceptional and accommodating with our family. We extended our stay with ease.

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Michigander

By

9月 29, 2020

club

Liked location, was a bit pricey, pool used too much chlorine.

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Had no TV and cable service

By

9月 22, 2020

club

Everything was great until we tried to relax after a busy day and our TV cable service stopped working...no TV. No service. Management tried helping but couldnt find a solution...or get the tv or cable to work..tv was was working but as only a blue screen saying no connection and no tv regular channels no matter what we tried doing following the instructions of a staff member over the phone..no one came down to help even though i went down to the office personally..and complained..its 2020.. No tv service..and no breakfast anymore..cereal and toast..

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Comfortable

By

9月 01, 2020

Clean and comfortable as expected. Staff helpful and friendly.

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Terrible Experience

By

8月 19, 2020

platinumelite

Booked 2 rooms using points for 3 nights starting 8/13/20. At check-in, requested upgrades to suites. Took them a while to make the changes but put us on the 2nd floor. After we got the keys, the check-in clerk informed us that the elevator was out and we'd have to lug baggage up the stairs. Having travled all day, we were tired and agreed to do it. Got to both rooms (222 and 225). Realized that the ice-maker on the 2nd floor didn't work either. Took 2 buckets back down the stairs to the 1st floor to get ice. In room 222, the TV didn't work. Called the front desk and was told that no one was available to fix it that night. Apparently HIE installed a water conservation toilet that didn't flush without holding the handle down. This wasn't explained and required calling the front desk. Worst problem was the AC fan motor made a loud noise and kept us up all night. Advised maintenance the next day. They oiled it but the noise continued for two more nights. The cleaning crew never made the beds or changed to towels during our stay. The elevator was never fixed during our stay nor was the ice-maker.

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Good stay after the storm in the area

By

8月 17, 2020

club

Elevators not working following recent storms and water was not very hot in bathroom.

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great for a staycation

By

8月 12, 2020

club

We had a wonderful time here. The staff was friendly, accommodating, and followed safety guidelines. Our room was really nice, very clean, and great for sleeping and relaxing. Parking was easy and we were able to walk to everything we needed (breweries, the lake, dining).

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