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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.4

based on 721 reviews
95%
Recommend This Property

Ratings Breakdown

721reviews

  • 5 Stars
    390
  • 4 Stars
    256
  • 3 Stars
    51
  • 2 Stars
    17
  • 1 Stars
    7

UNBEARABLY WARM ROOMS LONG OVERDUE REFURBISHMENT

By

July 26, 2017

club

I found that little if anything has changed in the 6 years since my last visit and the rooms are long overdue refurbishment. The settee was so soft it should have been thrown out years ago. The carpet was badly worn and stained in numerous places.

The worst aspect was that the room was unbearably warm; opening the window does little to help and exposes one to seagull noise all night; and the fan supplied was too noisy to keep on when attempting to sleep. The Head Receptionist blamed the weather; a ludicrous response when it was only 15/16 degrees Celsius outside and cold in the hotel stairwells.

Many people who are used to a UK King (US Queen) or Super King (US King) will find the standard bed size too small for comfort.

The clever door system in the bathroom, where one door doubles as the door to the bathroom and the toilet may not be to everyone's liking and some may find the frosted glass between the shower and the toilet too revealing.

The first set of bath towels we were supplied were as thin as the settee was soft; but a replacement set supplied on request after an evening shower were much better.

This hotel only has 10 car parking spaces for 154 rooms, which is obviously inadequate and the hotel refused to keep a space for me, despite being an IHG Rewards Member. In my opinion, with so few spaces, they should keep the places for Members up to a certain time, say an hour or even two hours before normal check in at 2.00pm. As it was when I arrived at 1.00pm there were no spaces and I had to use the near by public car park. This incurred a charge of £10.40 [including so called convenience fee] (£1 per hour for the first 6 hours) then an effective rate of £4 for the last hour to 8.00pm when charges cease on a Saturday night (albeit the extra 3 hours carried over to Sunday after 1.00pm, I did not need them). Alternatively they should have an arrangement with the car park.

The breakfast is good with various cereals, breads and some pastries and yogurts but would benefit from fruit salad and cheese. There are sausages, bacon and beans but the scrambled eggs, made from powdered egg, are a pale yellow colour and taste like rubber. Quite disgusting. This spoils the whole breakfast in my opinion and, therefore, is a false economy on the part of the hotel.

The TV remote control in the room would not adjust sound and new batteries supplied did not make any difference.

Reflecting the downturn in the local economy and the rundown rooms, my rate was LESS than I paid 6 years ago.

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peace and quiet

By

July 26, 2017

club

Was looking for a relaxing week end,and the hotel certainly got it off to a great start. Reception was efficient room was clean and quiet,slept well and enjoyed breakfast.

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One night stay

By

July 25, 2017

club

Very good all round - will stay again when in Aberdeen

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Holiday inn express Aberdeen City centre

By

July 22, 2017

Hotel is conveniently placed close to Union street, 3rd visit here and always made welcome, breakast is excellent, with a good variety of hot food and drinks. Without a doubt we will use this hotel again and again.

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Chapel Street Holiday Inn Express

By

July 22, 2017

club

Brilliant property, excellent Staff and perfect location, one can do anything in terms of restaurant choice and bar choice within 200 m radius of safety

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A good location

By

July 19, 2017

club

We had a pleasant stay in the hotel but found the condition of the carpet both in the room and corridor unacceptable and the cleanliness of the room disapointing. I would recommend coming down early for breakfast as it can get very crowded and the staff get overwhelmed.

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Excellent service and value for money

By

July 18, 2017

club

A centrally situated city centre hotel where a friendly welcome and excellent value for money awaits you.

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Lovely hotel - great value for money

By

July 16, 2017

As always another great stay at a Holiday Inn Express.

As I travel and work away a lot and as a IHG Member I love Holiday Inn Express and this one was of the same quality as the others I have stayed in across the UK.

If you are planning a business trip and do this often, sign up as an IHG member and get yourself booked in !

One point to note, for this hotel there is no evening meal facilities but there are plenty of great bars and places to eat within a very short walking distance.

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Comfortable hotel in good location

By

July 14, 2017

Have now used this hotel several times and will continue to do so when in the area.Good hotel in excellent central location with friendly and efficient staff. Have never experienced any problems with service and quality during my stays. Provides exactly what I would expect from a Holiday inn Express.

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Consistently good

By

July 13, 2017

platinumelite

You know what to expect from hie and this hotel is conveniently located.

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Consistently good

By

July 13, 2017

platinumelite

You know what to expect from hie and this hotel is conveniently located.

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Consistently good

By

July 13, 2017

platinumelite

You know what to expect from hie and this hotel is conveniently located.

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