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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 241 reviews
84%
Recommend This Property

Ratings Breakdown

241reviews

  • 5 Stars
    139
  • 4 Stars
    51
  • 3 Stars
    25
  • 2 Stars
    18
  • 1 Stars
    8

A/C smells nasty, pitiful water pressure, cracked shades/curtains

By

August 09, 2016

Let me start with something good: The lady who helped me at check-out was VERY friendly and polite. The lobby area is pretty and clean.

Okay... now for the reasons that I was extremely disappointed in this hotel:
1) The lady who checked me in, was not very friendly. (I will give her the benefit of the doubt. She probably had a really bad day. I heard her having a discussion with a man at the counter regarding how many complaints that they had received at the front desk because of "the kids." I am guessing it was kids he should have been supervising.) Regardless, she was not all that friendly with me and I was not part of that issue.
2) The hallway leading to our room (we were on the first floor) smelled a little unpleasant. I did see one of the automatic air fresheners on the wall in the hallway. It must have been out of freshener.
3) Our room was much roomier than we expected and it appeared clean, but it had an unpleasant smell. The smell was not enough to send me back to the desk at that point because we were tired, we had already driven close to 2,000 miles in just a few days, and we didn't feel like messing with going back to ask for a different room.
4) Before I headed to the pool with the girls, I noticed that even though we had booked a room for two adults and two kids, our bathroom only had 3 bath towels. Not such a big problem, I let the lady at the desk know. She gave me another towel. Then I took the girls to the pool expecting there to be towels available at the pool for the swimmers to wrap in as they return to their room. The towel shelves were empty. Okay .... I let the lady at the desk know. She put some towels on the shelves. Not such a big problem.
5) Later we discovered the source behind the smell. When the A/C kicked on, the smell was much stronger. I do not know if perhaps that room was rarely used or whether they just need to have that A/C cleaned or replaced. It did cool, but the smell was nasty.
6) It took a couple of minutes for the shower to get hot, but then as soon as a room near us turned on their water - our water pressure dropped to less than half!
7) Our paperwork at check-in noted that our room was non-smoking, but I had to go to the desk before we left for supper to let them know that another hotel guest was standing just outside the glass exit door which was two feet from our room door - and they were leaned against the glass door smoking. The door was not enough of an air-tight seal to keep the smoke smell out. The lady at the desk said that she would see to it. I don't know whether she did. As we exited the hotel to go to supper, she was still behind the counter with nobody at the counter and nobody on the phone. As we exited the hotel we walked through more cigarette smoke because five other hotel guests were standing within four feet of the doors smoking their cigarettes.
8) It was dark out when we returned from dinner and we pulled our curtains/shades for privacy. The next morning we were disgusted to see that there were dozens of holes and cracks in the shades - these were obvious with the bright morning sun shining through.
9) I was up and down our hallway a few times before check out time: going to the guest laundry to dry swimsuits, walking the girls to breakfast, etc., then again as we prepared to check out. The majority of the morning there was a supply closet standing open and the doorway to the hotel's own laundry room was standing open all morning. I don't know whether the workers just failed to close it behind themselves (they were in there working) or whether it was such a hot working environment that they needed it open. Whatever the reason, the open hotel laundry door and the open supply closet door just added to the trashy atmosphere.

When I checked out, I discussed these concerns in a calm, polite manner with the lady at the check-out desk. She was very polite. She promised to give my card/concerns to the manager. (I have no idea whether the manager read it or cares.)

The clean, nice lobby and the polite, friendly lady working the desk in the morning were the only good things about this stay. We chose this hotel because we have the rewards card and it was on our vacation route. Even though we have had nice stays at other locations of this hotel chain before, this stay at this location was horrible. This chain has much nicer locations - don't come to this one.

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Good service

By

August 01, 2016

club

We enjoyed our stay at the Holiday Inn Express. It was a lot closer to my conference than I first thought. My family enjoyed the swimming pool. My husband and I enjoyed the breakfast. One of the mornings cheese omelets were served and they were too plain.
The mattress was a little too hard for my liking, but we made do. The staff was friendly

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clean room

By

July 31, 2016

Room was nice and clean. No problems with noise. Plenty of lighting in the parking lot. Room was nice and cool for the warm summer day.

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Staff friendlyness

By

July 27, 2016

club

We were there for a square dance weekend.

The staff was very friendly and asked how our dancing had gone.

We did rest during the afternoon dance and the evening dance.

We danced a total of 9 hours at the weekend.

Yes we slept well.

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Comfortable bed

By

July 27, 2016

club

The bed was really comfortable. I really liked that there were different choices of pillows- I love the soft pillow, but my husband used a firm pillow. the room was really clean and comfortable.

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Great Experience

By

July 27, 2016

Highly recommend; look forward to future stays when we visit the Abilene area.

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Baseball Tournament

By

July 17, 2016

My son and I stayed here for a baseball tournament for three nights. We were greeted as Platinum Members and upgraded to a suite. The location was very convenient to the highway and walking distance to restaurants. The staff was very accommodating and helpful. I would highly recommend and will stay here again.

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Bed

By

July 14, 2016

club

My wife and daughter like your beds, but I prefer a firm to hard bed for my back.

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Effortless stay

By

July 14, 2016

club

Was in town to buy a vehicle. It was nice to stay at a place where I didn't have to constantly ask for stuff. The wifi password was provided without me asking, and the speed and connectivity were excellent! A very good thing for someone who works remotely.

The hot tub and pool were very relaxing after a tough day on the road.

The breakfast was mostly pastries; however, the coffee, omelettes, sausage and gravy were excellent!

Quick access to the freeway and seems to be close to everything I needed. Recommended!

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Comfortable hotel, easy access, very professional staff.

By

July 11, 2016

club

Comfortable hotel, easy access, very professional staff.

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GREAT LOCATION

By

July 08, 2016

club

Great location, right next to the Harley shop, and restaurant's, clean rooms, friendly staff..

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Convenient Location

By

July 06, 2016

Great location, close to main highway and a variety of restaurants. Love that the chain has put a Keurig in the guest rooms - what a bonus! Wonderful night's sleep and welcoming staff. Would stay again!

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