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Rated 4.1 out of 5 by 491 reviewers.
Rated 2.0 out of 5.0 by Dirty Chairs in Room Hotel staff nice but rooms recently renovated except chairs. Vinyl was cracked and could not be cleaned. Beds, sheets, bathroom, floors, and walls were clean. Hotel is also located next to highway. February 8, 2016
Rated 2.0 out of 5.0 by no shuttle and room key problems During my stay there was no shuttle service that weekend. I also had problems getting into my room multiple times. Herman assisted me multiple times to get into my room and was very attentive and did a great job. I would like to give him credit for assisting me and resolving my problem. The breakfast food was average at best. February 6, 2016
Rated 5.0 out of 5.0 by Great hotel! Go there. Very impressed by this hotel. Never been to a Holiday Inn Express, but will go there in the future. February 4, 2016
Rated 4.0 out of 5.0 by Great value - free shuttle is awesome! This hotel was very clean and the staff were great. The breakfast was a little disappointing, but it was sufficient. The free shuttle was a huge benefit because parking in downtown Albany is such a pain. The longest we ever had to wait for the shuttle was 10 - 15 minutes. February 4, 2016
Rated 5.0 out of 5.0 by Pleasant and attentive service Pleasant stay with great service from staff. Made great restaurant suggestions. February 1, 2016
Rated 4.0 out of 5.0 by Close to Times union Center This hotel is very close to the Times Union Center and provides shuttle service to the Center. Hotel is comfortable, clean but a bit dated. Staff is friendly and helpful. January 31, 2016
Rated 5.0 out of 5.0 by a warm and welcoming place to rest Was there for one evening to enjoy, to enjoy the Jeff Dunham event. At first I have to say I was little reserved in making reservations right downtown Albany not really knowing my way around downtown, ie how far from the Times Union Center, was it walking distance, security, parking, noise, etc but was pleasantly surprised upon my arrival. The location is fine, parking is secured, and yest it is in walking distance to the Times Union, plenty of light and people going to the same place we were and back. The hotel was kind enough to offer a ride for us but the walk did us good after our drive. The hotel staff is friendly, the rooms are clean as well as the overall hotel and area around it. I am a light sleeper and slept well that evening. For a mid winter break it was very relaxing, comfortable, and welcoming. Thank you January 31, 2016
Rated 5.0 out of 5.0 by Great customer service Stayed here following a conference held recently in Albany. Staff were more than welcoming, great variety of food for breakfast, nice fitness center, relaxing and quiet room, and easy check in/out. January 29, 2016
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