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Rated 4.1 out of 5 by 456 reviewers.
Rated 5.0 out of 5.0 by Excellent Experience The hotel is easy to get to, easy to park - the complimentary shuttle service is SUPER ... our total experience was beyond our expectations! Albany area tends to be a little higher priced and less welcoming but Holiday Inn Express does a great job and the staff attitude was friendly and helpful in every regard. November 25, 2015
Rated 5.0 out of 5.0 by Location, location, location Without the Crowne Plaza in Albany anymore and the loss of the Holiday Inn on Wolf Rd, there is no where else to stay close to downtown with IHG. Less than savory neighborhood, but somewhat recent remodel to HIE is good enough. November 25, 2015
Rated 5.0 out of 5.0 by Wonderful Stay Great staff and clean rooms. Thanks again Lolo, Kessia, and Terri for making my stay a great one with your positive energy. It was a pleasure. Will be staying here on my next trip. November 24, 2015
Rated 5.0 out of 5.0 Excellent Staff The staff is very helpful and professional. I had a great stay and was extremely happy with the service.. The manager Terri is an asset to this hotel. She was a great help to me and i look forward to seeing her on my next visit. The hotel is clean and comfortable.and breakfast is great. November 24, 2015
Rated 4.0 out of 5.0 by Staff was very good Your staff make this place, very friendly and helpful. I like the remodeling. November 23, 2015
Rated 4.0 out of 5.0 by Needs updates Needs updated, rough area of town. The staff was friendly, excluding breakfast staff. Ran out of food on my first day, didn't seem to mind that all that was there were bananas. Rough area of Albany, would not stay there with family. November 23, 2015
Rated 5.0 out of 5.0 by nice stay and GREAT staff I stayed here twice in the last 2 months and both times the room was clean and quiet. The staff was wonderful. I love the water with fruit in the lobby. The breakfast really isn't my particular thing, but I can see that it works for many - I was thankful for the hard boiled eggs and tea (though I wish you had some herbal also). I wanted to mention 2 employees that took very good care of me. Taisha and Gladys. (I hope I spelled those apologies if I messed up.) Taisha is the night auditor and was very pleasant and helpful on both of my stays. Gladys drove me back to the airport on my last trip....she was wonderful!!! I worked in the hospitality industry for 12 yrs (different chain)... and 2 positions that people tend to not be very friendly or helpful are generally the auditor and driver of the shuttle.... THIS HOTEL WAS DIFFERENT. Thank you both very much for your joyous and happy attitudes!!!!! I would stay here again if I ever make it out that way again. November 21, 2015
Rated 5.0 out of 5.0 by Staff The staff at this HIE is wonderful. From check in to check out they go out of their way to help you. Breakfast was hot and good. The spa was a great end to a long day. I was talking with Terri and she was explaining what all the construction going on was for. I look forward to seeing this hotel after renovation. My room was clean and comfortable. Thank you again Terri for taking the time to talk with me. November 18, 2015
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