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Rated 4.0 out of 5 by 383 reviewers.
Rated 5.0 out of 5.0 by Great Breakfast and spacious room Just wanted to thank the team at Albany-downtown for an excellent stay. They had one of the best breakfast buffets that I have experienced. Looking forward to the up and coming remodel which will make this place even better in future stays. September 3, 2015
Rated 3.0 out of 5.0 by my stay My stay t the hotel was Ok. My internet access was not good. I looked for outlets to charge my phone and the outlets were in awkward places and hard to get to. However, the variety of the breakfast items was good. August 30, 2015
Rated 5.0 out of 5.0 by Nice Stay Enjoyed another good stay at the Downtown Albany Holiday Inn Express. August 26, 2015
Rated 5.0 out of 5.0 by Comfortable and great staff The staff were courteous and professional, and the room was comfortable August 25, 2015
Rated 2.0 out of 5.0 by Dangerous room To get to the point of title. We arrived at hotel around 11PM. When we walked into the room the front light was out. Thus, we had to stumble across room in pitch black to find a light. Second, the coffee pot didn't match coffee maker. Thus, while brewing coffee it over flowed everywhere. Luckily I noticed, for due to a lack of outlets there is a power strip attached to table, I caught the spill in time, or the coffee may have went into the power strip and caused a fire. Other complaints is hotel staff didn't recognize us as a Platinum rewards member. My spouse and I stay in IHG hotels around 60 days a year between travel and business. We expect to be thanked for our loyalty and offered reward points/gift bag and room upgrade if available. Also, something was wrong with door. It was like having to push or pull 500 pounds to open it, which made it near impossible to get in and out. Pros of hotel is the bed was comfortable, and we slept through night. Also, the breakfast area is large, so there was seating available. Food was always available and up to normal Holiday Inn Express quality. We generally stay here when we're in the area, for we usually get recognized, upgrade if available and room is safe. next time we'll probably look elsewhere. August 24, 2015
Rated 2.0 out of 5.0 by Location may not be suitable for everyone A good place to stay if you are on business and just need a good night of sleep. Otherwise the location is not the best. Right next to the Greyhound Bus terminal and open spaces around it (I guess parking lots) are creepy after dark. There are no stores or restaurants within walking distance (not that you want to walk after dark). Reception is just OK not super friendly unlike many other HIE I have stayed. Price is good for the area but I would rather pay a bit more and stay at another HIE near SUNY during my next trip to Albany. August 24, 2015
Rated 5.0 out of 5.0 by Great breakfast and service Checking in late at night our room was ready with the roll away bed we asked for and we got a good night's sleep. August 23, 2015
Rated 5.0 out of 5.0 by Pit Stop while Traveling The room was comfortable and clean. There were a lot of options for breakfast and the food was good. August 22, 2015
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