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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 801 reviews
85%
Recommend This Property

Ratings Breakdown

801reviews

  • 5 Stars
    459
  • 4 Stars
    188
  • 3 Stars
    62
  • 2 Stars
    50
  • 1 Stars
    42

lost in Albany

By

June 27, 2017

it took four phone calls to get directions to the hotel - hidden away in a labyrinth of downtown dead ends and side streets. It was almost an adventure except I had been traveling for 8 hours.

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Convient to Downtown

By

June 26, 2017

club

The Staff from the front desk, room service, maintenance, and complimentary free taxi service within 4 miles of hotel is really great. You will be very pleased staying at this motel!!!

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Ehhhh

By

June 26, 2017

Ok stay - lobby smelled very much like the bottom of a pool - poor ventilation and lower quality in room products. Breakfast was mediocre as well. That being said For the price it wasn't horrible.

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Excellent Customer Service

By

June 26, 2017

club

Every single person that I interacted with on your staff was primarily interested in my comfort. The desk, housekerping, breakfast area employees, and the managers were all very friendly and made me feel like a VIP.

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Professional business atmosphere

By

June 24, 2017

Professional business atmosphere And family friendly! Would recommend this as THE PLACE to stay if your touring the Capital or here on business.

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Convenient, comfortable Albany hotel

By

June 18, 2017

club

Many hotels in Albany are niles from the capitol complex. Others are just not acceptable or too pricey. This hotel is just right.

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JTownsend

By

June 17, 2017

club

My sister and I have been traveling for a recent business venture and came across this property. Its a great jump point to upstate or to Saratoga and beyond. The staff are friendly and polite, the place looks wonderful and is very accommodating.

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Great value

By

June 17, 2017

club

Great value with this hotel, conveniently located downtown. The staff was great and the rooms wrrr clean. The one negative was that the beds were very firm.

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perfect stay

By

June 17, 2017

club

breakfast was very good, newly renovated room was wonderful.

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amazing rooms

By

June 16, 2017

club

The staff was very nice, helpful and friendly. The rooms had a very modern look with a nice view. The hotel had a modern look.

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Staff was awesome!

By

June 16, 2017

club

Front desk staff and security guard on duty were awesome and very helpful! The shuttle service and driver were also excellent! Hotel overall was very clean and orderly!

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Pleasantly surprised

By

June 16, 2017

club

I haven't stayed at a Holiday Inn Express before, and I was pleasantly surprised. The room was very clean, had refrigerator, microwave, and coffeemaker. Also had plenty of lighting, electrical outlets and USB ports. The room was well laid out and had a comfortable chase lounge chair. Would stay here again and will book at this chain again.

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