Rated 4.8 out of 5 by 475
Rated 5.0 out of 5.0 by anoelle Staff makes all the difference!
I stayed here four weeks in a row for work and had a great experience. The hotel property is nice and newly updated, with some of the property still under construction. The staff were amazing and so friendly, remembering my name and conversations from previous weeks and being very accommodating. Tylor and Lori at the front desk were the best and made check in a breeze, even printing out forms I forgot to print and being super friendly. Even though the hotel is under construction, the staff does everything possible to make your stay uninterrupted by it, moving you room as far away as possible and keeping you informed about when and where the construction will be occurring. I definitely recommend staying here!
May 29, 2015
Rated 3.0 out of 5.0 by historywinner724 Great staff disappointing property
I was initially disappointed to learn that I was booked for 1 king and a pull out sofa. This should have been clarified during reservation, it was not . I requested 2 doubles.
The floor was still being remodeled, and had the feeling of an abandoned apartment building. Last day of stay the elevator stopped working due to power loss, and was unable to have breakfast due to the same.
There should have been some kind of compensation rendered .
May 28, 2015
Rated 5.0 out of 5.0 by Tasha5 Comfortable beds and great service
The hotel staff was very friendly and helpful. The hotel is under renovation so it could be a little noisy during the day. We stayed in a newly renovated room and was very comfortable and nicely decorated. Would stay there again.
May 28, 2015
Rated 5.0 out of 5.0 by Central Market Vendor Perfect, Except for Check-in
I reserved 5 rooms for my daughter's graduation from Albany Medical College. The stay was perfect, after the horrible check-in.
The woman did not listen nor was she helpful.
May 26, 2015
Rated 5.0 out of 5.0 by Wendydee Great place to stay
We love coming to this hotel, Staff is always friendly and helpful.We forgot some of our toiletries at home and asked the front desk if they had complimentary items and they did! Even though the hotel is under construction the signs were well lit to let you know where to enter or not. My parents were on the second floor where most of the remodeling was being done, the staff member walked with us to their room to make sure we made it safely.
May 21, 2015
Rated 5.0 out of 5.0 by BigRich77 Comfortable, Convenient, & Cozy
In the quiet of the night you’ll hear the hum of the mini-fridge. The rooms are clean and functional. Their 6am Breakfast of eggs, fruit, meats, & bagels/pastries gets your business day started right. The hotel is close to major highways, restaurants, and malls. The staff is friendly and accommodating. They have a nice pool and a Spartan gym that opens 5:30. They gladly opened it earlier so I could get a full workout in before breakfast. Everyone on staff smiles and says hello. There a manager’s reception on Tuesday night. This is my seventh visit in as many years and I’ve never had a problem. The establishment is predictably consistent in meeting or exceeding expectations.
May 16, 2015
Rated 4.0 out of 5.0 by Albany native Being renovated
I have stayed at this property many times and am very pleased with it. The staff is particularly well-trained, even the housekeeping crew, and very professional in their interactions with guests.
For my recent stay, I was surprised to learn on arrival that the entire property is under renovation. This was not disclosed during the booking process. Given that the rates had recently been raised by about $25 per night (possibly a seasonal increase), I thought this was unjustified because of the inconvenience. While rooms under construction were segregated from rooms in use on a given floor, one still had to walk by/through construction areas. The rear entrance to the building was blocked off, necessitating longer walks around the building to access some parts of the parking lot. I was there on a weekend, when no loud construction took place, but signs indicated there is some noise during the week.
Eventually the property will look amazing, with added features and completely renovated rooms..
May 14, 2015
Rated 5.0 out of 5.0 by Mysterii Nice stay..
Great staff, Lori was great!
Rooms very comfortable!!
Looking forward to staying again in the new future!!
May 13, 2015