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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 762 reviews
86%
Recommend This Property

Ratings Breakdown

762reviews

  • 5 Stars
    457
  • 4 Stars
    157
  • 3 Stars
    63
  • 2 Stars
    49
  • 1 Stars
    36

Poor quest service

By

June 24, 2017

Just spent the past 4 nights here. The first 3 nights it looked like who ever cleaned the room couldn't have taken more than 2 minutes cleaning. On my last day when I got back to the hotel at 5 pm, no one had even been in the room. When I called down to front desk I was simple told that the all of the cleaning staff had already gone home for the day. Will NOT be back.

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easy acces and quiet location

By

June 24, 2017

club

they have ample parking, easy access to freeway and fairly close to shopping. fitness center has ample equipment and was very clean.

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Good Bed

By

June 23, 2017

club

What I expect from Holiday Inn Express. Rested well and was on our way.

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The room was the only good thing

By

June 21, 2017

The room was spacious, clean and perfect for our overnight stay in Albuquerque but everything else made me feel like I was in a 3rd world country. Broken elevator, ice machines and fountains. We could only get a good internet connection in the lobby. My friend had problems with the business center machines not working properly.

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Not the best but doable

By

June 20, 2017

club

This wasn't the most pleasant stay but it will do for passing thru. The bathrooms are very small and no ventilation. There is no maintenance crew around and the toilets clogged in both rooms we stayed.

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Great staff

By

June 19, 2017

club

Staff are very helpful especially the maintenance person who drive me to airport to pick up my rental car.

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Stay

By

June 19, 2017

Staff was great ...room great but breakfast not so great. My daughter got milk that was expired and drank some before she looked at the date.....the breakfast was probably the only downfall of the hotel

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Outstanding service from staff!

By

June 17, 2017

club

I was in Albuquerque last week on a business trip. I had not stayed at this particular location before (Holiday Inn Express Midtown). Hotel was extremely busy and sold out due to couple of simultaneous conventions in town. Indeed, I got the last available room that night. Despite large crowds, I was very impressed with professionalism and great service provided by various staff at this hotel. Keep up the good work, Team!

Thanks,
Harry D.

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Comfortable bed and great service!!

By

June 16, 2017

It was excellent and our rooms were ready when arrived and i was happy about that!! Front desk was awesome and given lots of recommendations and they were good.

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Staff is excellent / rooms need work

By

June 15, 2017

The staff at this hotel were great but the rooms need to be thoroughly cleaned and some things need to be replaced. The beds were not comfortable or level. The pull out couch was broken, Bathrooms need exhaust fans and better cleaning. The carpet needs a deep cleaning.

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Great Location!

By

June 14, 2017

Great location at I 40 and I 25, staff friendly, breakfast good. No issues at all

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Great service and nice room

By

June 14, 2017

platinumelite

We had everything we needed and slept good, great breakfast

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