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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 367 reviews
93%
Recommend This Property

Ratings Breakdown

367reviews

  • 5 Stars
    226
  • 4 Stars
    91
  • 3 Stars
    24
  • 2 Stars
    13
  • 1 Stars
    13

Great Breakfast Comfortable Bed

By

June 23, 2017

club

A great hotel close to the mountains with a beautiful drive through Maryville/Townsend.

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Great staff, poor room quality.

By

June 22, 2017

club

We stayed at this hotel for 3 nights with our adult children in a connecting room. The first thing we noticed was the terrible feel of the carpet. It felt damp and dirty. The room also had a very humid feel. When we took showers, the tub was clogged and that was very disgusting. The staff was wonderful, but based on the tub alone, I would have a difficult time staying there again. I know you're upgrading and that's good, but the tub shouldn't be that way.

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エレベーター

By

June 21, 2017

全体的にリノベーションか行われてキレイになつているが、なかなか来ないエレベーターにはうんざりです。
次回もまた利用すると思うが、是非改善して欲しいと思ってます。

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Nice comfortable bed!

By

June 20, 2017

club

This location was extremely clean and comfortable. I loved my stay!

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Met our needs.

By

June 19, 2017

club

Room was everything I expected from a hotel.It was helpful that there were nearby restaurants.

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Good for the value

By

June 18, 2017

Ongoing renovation of an older hotel. Good location...

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Close to Airport

By

June 17, 2017

Close to airport and several places to eat. Easy on and off the highway. Great place for business stay.

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Alcoa

By

June 14, 2017

I would stay here again. Please add blinds. Great location.

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Great Service

By

June 11, 2017

I stayed at the Alcoa Holiday Inn for 4 nights. When I first arrived I noticed this hotel was going through major renovations in the lobby. I had second thoughts about checking in. I've always had a good experience with this hotel brand so I decided to stay. The room was clean and the bed was comfortable. The showers were hot. When I returned to the lobby the following morning most of the repairs were near complete. Amazing - they must have worked through the night. The staff is extremely friendly and would greet me every time I went in or out. Glad I stayed, thank you.

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Save your money

By

June 07, 2017

For they money (and it's on the high side for this area) you don't get what you pay for. If you are lucky, like me, you'll get to meet Dakota, the lackadaisical, smug high school kid that works the front desk. When I called in for rates, he blindly transferred me to reservations. When we arrived, he was curt and lacking personality. From the beginning, the experience was bad. I probably should have said something to management, but I figured it wouldn't do any a good. Everything else...food, rooms, appearance, grounds...they were on par or less that average for what I've come to expect out of an HIE. We won't stay here again when we return to Knoxville.

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Great place

By

June 07, 2017

club

Great place with clean rooms and a terrific staff . The bed are comfortable and clean

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Bike trip

By

June 05, 2017

club

Close to the Tail of the Dragon, foothills parkway, Cherohola Skyway, and Smokey Mt National Park

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