Rated 4.0 out of 5 by 399
Rated 3.0 out of 5.0 Average value
The environment is good, but need to update the bathroom facility. You may found some insects in your room. Big swimming pool, my son loves it.
August 24, 2015
Rated 2.0 out of 5.0 by Better Travels Ahead Dirty Rooms, Rude Staff
Would not stay here again. Rooms were dirty. Candy wrappers on floor. Carpet filthy, had to wear shoes in the room. Staff is rude, they obviously do not like their jobs. Pool and hot tub were nice. The grounds were quiet.
August 23, 2015
Rated 2.0 out of 5.0 by DJBD 3 night stay visiting Detroit
Bathroom did not have working exhaust fan, in addition to ice bucket, coffee maker, and glasses being situated next to toilet. Found trash under bed skirt. Good location for visiting Detroit. Had a pool area that was older.
August 21, 2015
Rated 1.0 out of 5.0 by JMcHood Third room is the charm?
We checked in around 4 pm, so not an early check in by any means. My first room had never been cleaned from the previous guest. Dirty wash cloths in the shower, used soap bars in the shower, dirty towels on the bathroom floor, dirty hygiene products on the bathroom counter, used sheets piled on the bed, etc.
I asked the hotel to have my room cleaned while I left for dinner.
I came back from dinner and the room was the same, but they put a clean set of folded towels, sheets, wash cloths, etc on the still dirty bathroom counter. I didn't know that I was supposed to clean my own room.
I asked to be changed to a different room. The new room (seemed like a mile walk between rooms# the air conditioner was broke. I sat in the room for 30 min hoping it just needed to run for awhile, but it was still outputting warm air. The room was clean though!
I asked to be moved again, another mile walk away, 3rd room was "fine". Clean, A/C worked, etc.
On top of all that there is no working business center #the computer/printer they had in lobby was not functioning) and the wifi was terribly slow if you could connect at all. Not too business friendly of a place for those reasons.
We were scheduled to be there 4 nights, we checked out after just 1 night and found another place to stay.
August 21, 2015
Rated 5.0 out of 5.0 by hambone305 Terrible Mattress. Great service
Try to always stay at Holiday Inn or Crowne Plaza. I find that they are always clean and the help is friendly
August 20, 2015
Rated 5.0 out of 5.0 by tberry129 Close to Attractions, Very Clean
We stayed here for two days for my husbands birthday. Other than road construction, no vault of the hotel the trip was fantastic.
The early bird definitely gets the worm here. We came down for breakfast both days after 8:00 and many of the items were already gone. Had gravy, no biscuits. Had cream cheese no bagels. The pancake machine was never working. The "kitchen" staff was not friendly at all, acted like the guests having breakfast was an inconvenience for her. Pushed her way to pull empty containers, but never "excuse me" or filled them back up.
Other than that, the room was comfortable, clean and quiet. We will definitely stay here again.
August 20, 2015
Rated 5.0 out of 5.0 by Sandy OT just like being at home
after a day of work and then leisure Tiger Game with a win, it was a very nice place to stay , close to Comerica checkout time is PERFECT!
August 19, 2015
Rated 3.0 out of 5.0 by MickiKaye714 Service lacking
Check-in was fine, but coming back in after our late-night event, we had to wait for the front desk staff person to arrive. I do understand that if you're the only person at the desk, it is necessary to step away to take care of vital business! This was understandable. However, my concern about service was a phone call that I had to place AFTER the stay. I had left my sweater hanging on the back of my bathroom door, and first I got disconnected and had to call back. Then when I eventually did connect with someone there, she promised to follow up with me one way or the other...well, I'm still waiting for that follow-up call, 9 days after the fact. :(
Hotel was okay. Not the most up-to-date I've ever stayed at. Breakfast was also not the best I've ever had: pancake machine was down, and there were no hard-boiled eggs.
August 17, 2015