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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 508 reviews
82%
Recommend This Property

Ratings Breakdown

508reviews

  • 5 Stars
    288
  • 4 Stars
    110
  • 3 Stars
    36
  • 2 Stars
    43
  • 1 Stars
    31

Very nice accomodations

By

June 27, 2017

club

Room was clean and comfortable; very pleasant stay We stopped in at the end of a long travel day and did not have a reservation. Desk person was helpful and accommodating. So glad there was a room available!

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Stay away

By

June 26, 2017

club

This hotel looks great on the outside but be for warned it is not. First when I checked in I asked for a State Government rate and they said it wasn't available for that night. We get to our room and the first thing I see is the maids dirty cleaning rag next to the microwave. We could not find the remote until the next morning and it was on the floor between the bed and night stand. After we got back from supper we came back to a cock roach on the ceiling so my husband killed it and left it there. I got up in the morning and low and behold there was another cock roach. I killed it and kept it for the front desk staff. The shower hot water never did get cool so I took a very short very hot shower. It's so hot you could not give a child a shower because they would get burned.
When we checked out they never asked us about our stay until my husband said " are you going to ask us how are stay was?" When they finally did I handed them my Kleenex with the cock roach in it. The funny thing was after he got done on the computer he said he gave us a Government rate for our problems. I told him I find that funny because I asked for a Government rate when I checked in and they didn't have one. I also told him it was still too much to pay for all the trouble we had. He didn't seem to care.

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Very clean rooms and appliances

By

June 23, 2017

club

Very clean and comfortable. Traveling with kids it was excellent to have a refrigerator and microwave available for keeping their food items fresh and hot. Also had excellent shower water pressure.

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Good but not Great

By

June 23, 2017

We have stayed at this hotel 4 times in the last year. Every time we have stayed there has been an issue with one or both of the two rooms we use. No working temperature control of room, fold out bed unusable to sleep on, Picture attached. NO shower curtain, unable to set temperature of shower. I doubt we will return

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UNAUTHORIZED CHARGES

By

June 22, 2017

THIS HOTEL ADDED $150 of unauthorized charges to my credit card! BEWARE!

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A place to rest your head

By

June 17, 2017

Not super luxurious but it met our needs for the evening and the staff was super nice.

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Amarillo is great

By

June 13, 2017

club

Great hotel with convenient access. Rooms are nice and big. Decor is very nice. Breakfast was great.

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best pet friend hotel

By

June 13, 2017

The best pet friendly hotel we have stayed at.The hotel staff were friendly , the grounds are clean and safe.

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June 7th

By

June 12, 2017

it seemed like we were an inconvenience to check in, but the gentleman on the overnights was excellent.

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Great Experience!

By

June 11, 2017

club

Made a quick layover in Amarillo on our way to Colorado. Really enjoyed the stay. Very comfortable and relaxing time.

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My short stay

By

June 10, 2017

platinumelite

Flew in after weather delay and got in about 11:30 then left for a 2 hour drive at 4:45 in the morning . Got held over on my job and drove back arriving at 1:20 am dirty and tired. Took a shower slept 4 hours went to airport. Did eat a bowl of cereal before I left. So for the 10 hours I was at this hotel in two days , I slept 7 answered emails took 2 showers ate a bowl of cereal and turned in my keys but it was truly a relaxing experience. Stay here you will like it.

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Going to OKLAHOMA to see family

By

June 10, 2017

Beautiful new Holiday Inn Express. Great parking. Prompt checkin by very nice desk clerk. Room was extremely comfortable and clean. Fitness Center very nice, great swimming pool with huge hot tub. Breakfast selections were great. Coffee hot and good.

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