Rated 4.3 out of 5 by 111
Rated 5.0 out of 5.0 Our Yearly Stay at HI XPress Anderson
When making travel plans each year we always make our reservations at Anderson, IN. first. The hotel has always been 100% in friendliness, cleanliness and safety. And the choices of restaurants for dinner are great and plentiful.
Our room is always neat, clean and supplied with all our needs. We prefer a FIRM mattress, but what is available is fine and clean and we get a good nights rest. But what is the deal with the pillows? They are horrible, uncomfortable and SMALL !!!! You don't need to provide 4, 5 or 6 pillows if you offered 2 pillows of quality and average firmness.
July 6, 2014
Rated 5.0 out of 5.0 by Moran2014 Outstanding Staff
Just because of your staff I would recommend this establishment. First, let me express how much Jessica and Holly, your front desk staff, have made me feel welcome and have gone above and beyond to assist me. Their kindness, professionalism, and willingness to assist me was outstanding! They catered to my needs and always made me feel special. Second, Bonnie, the head of your housecleaning department, was AMAZING! From day one she greeted me, asked if their was anything I needed, and made sure I had everything in my room, everyday. Her staff was always friendly and she went above and beyond everytime she saw me to be sure I was adequately taken care of and that her staff did the same.
All three of these ladies deserve to be praised because without them, my stay would have been just another stay in another hotel (and I travel for work A LOT!). THANK YOU LADIES! And thank you Holiday Inn Express for my outstanding stay with your establishment!
July 3, 2014
Rated 5.0 out of 5.0 by Tman95 Great Experience
The desk staff was exceptionally good. They went out of their way to ensure I knew where everything in Anderson was, how to get to Ball University, and treated me like a Platinium member. The room carpet had a small stain, but it was just a discoloration, and I can live with that. For the money, the value I received exceeded my expectations.
July 2, 2014